Senior Content Designer, Group

Senior Staff Content Designer, Pay Group

4 days ago Be among the first 25 applicants

At Gusto, we're on a mission to grow the small business economy. We handle the hard stuff—like payroll, health insurance, 401(k) s, and HR—so owners can focus on their craft and customers. With teams in Denver, San Francisco, and New York, we’re proud to support more than 400,000 small businesses across the country, and we’re building a workplace that represents and celebrates the customers we serve.

Learn more about our Total Rewards philosophy.

We’re a team of 80+ designers, writers, researchers, and systems thinkers devoted to building experiences that feel both intelligent and human. We perceive language as the connective tissue between people, products, and intelligence.

When designing experiences where AI works with people—anticipating needs, explaining decisions, and amplifying consideration—lights you up, you’ll thrive here.

Lead the next chapter of Content Design at Gusto for an AI-enabled world within our flagship Pay Group. You’ll shape how our words, interactions, and intelligent systems come together to make payroll—and all the work around it—feel effortless, transparent, and human.

As AI transforms how small businesses manage time, pay, and compliance, wespartner with designers, PMs, and AI researchers to build the frameworks, language systems, and tone strategies that help us design, measure, and scale AI‑powered experiences.

• Proactively gather context on product roadmaps across your scope, and prioritize the initiatives where you’ll have the most impact.
• Ship customer‑facing UI content, content hierarchies, user flows, and information architectures. You’ll do this independently in some cases, but mostly by pairing with cross‑functional partners across product design, product management, and engineering.
• Collaborate with design leaders to set UX direction at the feature and product level.
• Partner with our platform teams to leverage and evolve our use of AI, both at the company level and on specific projects.
• Support cross‑functional teams in refining their own UI content and learning basic content design skills.

• Broad impact experience:
  Demonstrated ability to prioritize focus across multiple opportunities and articulate prioritization and trade‑off decisions.
• Builder mindset:
  Produced customer‑facing products, not just documentation and frameworks. Provide дә examples of features врачу designed and shipped.
• High quality bar:
  Advocate for our customers’ experience with Gusto, demonstrate how you’ve championed content quality and improved teams’ content skills.
• Comprehensive content toolkit:
  Diverse content design practice including information architecture, UX design (especially information hierarchies and user flows), and evaluative research. Showcase structural and strategic impact on past projects.
• Experience with or appetite for AI:
  Although deep experience is not required, demonstrate ongoing efforts to educate yourself and learn about this emerging area.

At Gusto, we strive to provide rewards that empower employees to achieve their financial and personal goals. We offer competitive compensation packages with a strong emphasis on equity‑based compensation (ownership in Gusto). Our cash compensation range for this role is $172,000/yr to $215,000/yr in Denver & most remote locations, and $202,000/yr to $253,000/yr in San Francisco, Seattle & New York. Final offer amounts are determined by multiple factors, including candidate experience and expertise, and may vary from the amounts listed above.

Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2–3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto's subsidiary, whose physical office is in Scottsdale.

When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non‑office days for hybrid employees.

Our customers come from all walks of life and so do we. We hire great people fromddit a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.

Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, 大发快三有>