Provider Ambassador

Seattle
400 Fairview Ave N
Suite 800
Seattle, WA 98109, USA

At
Delta Dental of Washington (DDWA), our vision is clear:
all people can enjoy good oral and overall health, with no one left behind. We succeed because of a shared commitment to values that guide everything we do—for our customers, for our communities, and for each other. We are Accountable. Courageous. Curious. Inclusive. And we act with Integrity.

We’re looking for a Provider Ambassador to own and grow an assigned region. Building strong relationships with Member Dentist and Provider Offices. This role is about more than numbers—it’s about walking alongside dentists as allies, meeting providers where they are in their practice journey, and removing barriers so they can focus on delivering great care.

We offer a highly competitive medical, dental and vision plans as well offering a generous 401k match and all employees start accruing vacation and sick time from their very first day. We empower employee development through our tuition reimbursement plan, professional development plans, and employee-led communities.

The pay range for this position in Western Washington varies between $55,400.00 - $83,100.00. Washington Dental Service and its affiliates, including Arcora Foundation, Delta Dental of Washington, and Tri Forza intends to offer the selected candidate a base pay within this range, dependent on job-related, non-discriminatory factors such as experience. Base pay will also be adjusted based on the candidate's geographic location.

Essential Responsibilities include the following:

• Manage and optimize territory performance to achieve growth, retention and operational goals
• Develops and executes territory strategies using DDWA tools and resources.
• Daily Zoom or in-person outreach to dental office staff/providers to educate and provide support for growth and opportunities

• Builds and sustains provider and dental office partnerships through in-person visits and digital outreach.
• Educate and train offices on new products, system improvements, and conduct onsite dental reviews
• Serves as a trusted partner, tailoring support to provider needs.
• Maintain strong relationship across all sister Delta's PR team ensuring cross collaboration/lessons learned is shared with the PR team

• Recruits, develops, and maintains provider participation in Delta Dental networks to meet individual and team goals.
• Reports on provider trends and inquiries with recommendations for improvement.
• Identifies providers “at risk” of termination and conducts save calls to maintain network volume

• Serve as a representative of DDWA at dental associations, conferences and educational workshops, strengthening relationships and brand presence within the provider community.
• Act as a subject matter expert for Provider Relations, contributing provider insights to cross-functional initiatives to ensure strategic and solutions reflect the provider perspective.
• Identify and cultivate opportunities for providers and office staff to partner with DDWA.
• Models team collaboration, identifies creative solutions, and models DDWA’s core values.

• Bachelor’s degree +/or 4 years related experience; or equivalent combination, preferred.
• Background in provider network support or in sales and customer service roles, preferably within the dental or health insurance industry.
• Business acumen with experience in education, negotiation and empathy.
• Reliable, self-motivated and able to work with little supervision
• Proficiency in Microsoft Office (Word, Excel, PowerPoint); ability to prepare presentations
• Excellent interpersonal and communication skills; comfortable speaking in public and giving presentations; able to interpret and explain policies/procedures
• Outstanding time and project management skills; organized, flexible, adaptable self-starter; proven ability to manage multiple priorities
• Demonstrate strong problem-solving and analytical skills, with the ability to extract and synthesize data from multiple sources, communicate insights effectively, make informed recommendations and support…