Payroll Support Specialist

Job Description

Finance, Planning, and Budgeting (FPB) encompasses the major central financial, planning, and budgeting functions for the University of Washington, including:

• Financial Stewardship & Operations
• Institutional Analytics & Data Support
• Policy, Planning & State Operations
• University Business Services

Within FPB, the Payroll Office has an outstanding opportunity for a Payroll Support Specialist (Human Resource Customer Service Representative Senior NE S SEIU 925 Non Supv) to play a key role in providing payroll customer support to employees throughout the institution. Under general supervision, the Payroll Support Specialist will play a critical role in delivering quality exceptional customer service and addressing payroll-related inquiries.

The Payroll Office has responsibility for executing designated payroll transactional processes, including payroll inputs, retroactive payments, over payment recovery, withholding orders, tax treaties, time tracking and report reconciliation and addressing customer inquiries.

• Create an outstanding customer-service environment by demonstrating strong communication skills and applying tact and diplomacy when interacting with customers
• Serve as the first point of contact, gradually gaining subject matter expertise in payroll-related matters
• Understand HR, Benefits, and Finance processes to accurately route questions in those areas

• Provide Workday navigation support via phone, email, chat, and the case management system
• Manage front desk assistance for the Payroll Office, handling incoming and outgoing mail

• Assist in reviewing incoming payroll documentation, including tax-related paperwork
• Handle high-volume workloads by multitasking, coordinating with colleagues, and communicating effectively with University of Washington (UW) employees

• Assist in new employee training and provide feedback and support
• Maintain direct communication with colleagues, seeking clarity when needed
• Collaborate effectively with cross-functional teams

• Complete tasks and deliverables on time or communicate adjustments as necessary
• Manage your own Outlook email, calendar, and Teams conversations
• Remain adaptable and solution-oriented in a fast-paced, dynamic work environment with competing priorities

• Monitor customer experience and adjust support protocols based on relevant feedback

• Seek opportunities to expand your knowledge base and pursue subject matter expertise
• Support periodic Workday update processes, including testing employee self-service functions
• Other duties as assigned
• Train and cross train staff within Finance, Planning and Budgeting

• High school graduation or equivalent AND Two (2) years of experience in customer service, telephone sales or problem resolution, including: one (1) year of general office experience or experience in customer service or equivalent role OR six (6) months of experience in human resources, benefits, payroll, or other Human Resource
• Equivalent education and/or experience may substitute for minimum qualifications except when there are legal requirements, such as a license, certification, and/or registration

• Experience providing excellent customer service to a wide range of customers
• Experience providing service to a diverse group of customers; ability to exhibit a high degree of respect for diversity in customer base
• Experience resolving complex inquiries and exhibiting efficient performance during high-volume time frames
• Ability to learn broad scope of Payroll/Finance/HR content in order to provide excellent customer service
• Ability to communicate clearly, in writing and in verbally to a broad, diverse audience
• Ability to quickly learn new software systems
• Demonstrated excellent written/oral communication skills, technical documentation skills, user liaison skills, and personal interaction abilities

$53,400.00 annual

$71,796.00 annual

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For information about benefits for this position, visit https://(Use the "Apply for this Job" box below)./

First Shift (United States of America)

This is a regular position

100.00%

SEIU Local 925 Nonsupervisory

Working at the University of Washington provides a unique opportunity to change lives – on our campuses, in our state and around the world.

UW employees bring their boundless energy, creative problem-solving skills and dedication to building stronger minds and a healthier world. In return, they enjoy outstanding benefits, opportunities for professional growth and the chance to work in an environment known for its diversity, intellectual excitement, artistic pursuits and natural…