Customer Success Manager

Theobald Software is a growing technology company specializing in enterprise-grade SAP integration solutions. Our solutions help large organizations unlock more value from their SAP investments by seamlessly connecting data across SAP and non-SAP systems.

For our continued growth in the Americas region, we are looking for a

to drive customer satisfaction, retention, and growth across our line of products.

For the right candidate, this is a career-defining opportunity to work with large enterprise customers and helping them realize the value from our SAP integration products.

• Collaborate within a cross-functional, international team to manage and continuously strengthen customer relationships
• Proactively analyze customer needs and design, implement, and scale effective customer success processes
• Segment the customer base and develop targeted strategies for regular, value-driven outreach
• Drive customer retention initiatives to reduce churn and identify upsell and cross-sell opportunities
• Own the post-sales customer lifecycle, ensuring long-term satisfaction and success
• Prepare quotes, manage renewals and upsell opportunities and successfully close them
• Maintain accurate CRM records (Dynamics 365) and manage the quote-to-invoice process
• Serve as the primary point of contact for customer inquiries outside of technical support
• Act as an escalation point to resolve customer issues and coordinate internally
• Plan and execute sales, adoption, and reactivation campaigns for existing customers

• 2+ years of experience in Customer Success, Account Management, or a similar customer-facing role, ideally within an enterprise software or SaaS environment
• Excellent communication skills with a strong customer-centric and consultative approach
• Solid negotiation skills and the ability to manage commercial conversations confidently
• Strong analytical and problem-solving abilities with a structured, solution-oriented mindset
• Comfortable managing multiple priorities in a fast-paced, dynamic environment
• Experience working with CRM systems; familiarity with Dynamics 365 is a plus
• Collaborative team player who thrives in an international, cross-functional environment
• Willingness to travel occasionally (approx. 10%)

• Competitive base salary and performance-based compensation
• Opportunity to work with enterprise clients and cutting-edge SAP technologies
• Collaborative, dynamic team culture with growth opportunities
• Flexible work options
• Learning and development support
• Competitive benefits including medical/dental coverage, 401K, commuter reimbursement
• Attractive office location in downtown Seattle