Client Support Specialist; Swing​/Overnight Shift

Why work with YWCA Seattle King Snohomish?

YWCA SKS is the region’s largest non‑profit organization with a 120+ year legacy, focused on the needs of women, with programs serving 7,000 people each year. When you work with YWCA, you make a difference.

We’re women and BIPOC‑led, family‑centered, and supportive of employees. As a full‑time YWCA employee (30+ hours), you’ll enjoy a benefits package including medical insurance, generous vacation, holiday, sick leave plans, and an outstanding retirement plan. Put your passion for racial equity and social justice to work –
apply today!

YWCA is looking for committed, available, and skilled problem solvers to join our team. The Resident, Guest, and Client Support Specialists (officially titled Resident, Guest, and Client Support Specialists) provide high‑quality, culturally responsive, and consistent in‑person and by‑phone customer service to all residents, clients, guests, staff, volunteers, donors, and community members in a diverse and busy environment. Service includes providing initial referrals to YWCA programs and community resources as needed.

The position also acts as a first responder to onsite emergency situations at the YWCA Seneca building. The specialist supports a lobby area with resident activity; strong communication and safety awareness are essential. Staff working the swing shift must maintain a lobby that is free of distractions, welcoming, and security‑focused. Interpersonal skills, a positive attitude, patience, and a professional appearance are extremely important.

Saturday and Sunday (3:30 pm – 12:00 am / 11:30 pm – 8:00 am)

• Customer Service
  • Greets residents, guests and clients, and answers questions about YWCA programs with a positive, professional attitude.
  • Maintains knowledge of YWCA resident resources, services, and staff, and makes appropriate inter‑agency referrals.
  • Answers all incoming calls, directing them to appropriate departments and taking messages.
  • Responds to inquiries regarding all resources and services offered by the YWCA.
  • Maintains a calm, caring and professional demeanor at all times, especially during stressful situations.
  • Communicates effectively and appropriately in a diverse environment, maintaining confidentiality and discretion.
  • Maintains proper client/staff relationship boundaries.
  • Incorporates the YWCA’s Social Justice Initiative by understanding how racism, sexism, classism, and other oppress ions are embedded in institutions.
  • Treats all guests, residents, staff, clients and volunteers with respect and dignity regardless of race, ethnicity, gender or socioeconomic background.
• Safety Monitoring
  • Secures the front lobby area by ensuring proper security of entrances and following all site protocols related to access.
  • Monitors activity in the lobby area and on cameras, enforcing policies regarding building and resident safety.
  • Ensures the front desk lobby is cleaned, sanitized and free from clutter or food.
  • Manages all required administrative records for residents and visitors.
  • Maintains confidentiality of all residents and clients.
  • De‑escalates conflicts or crises in the lobby area between residents and other community members, directing them to appropriate staff.
• Emergency Response
  • Understands and regularly uses the Emergency E‑Book Troubleshoot Manual.
  • Carries out appropriate and vital communications in a timely manner.
  • Responds to crisis by providing concise, accurate information to resolve the crisis, potentially contacting appropriate YWCA staff.
  • Maintains working knowledge of fire, safety and disaster plans.
  • Provides clear direction and access to emergency first responders when applicable.
  • Follows emergency response guidelines, policies, and procedures.
• Administrative Duties
  • Completes accurate, legible, and coherent written correspondence.
  • Records all pertinent information in logbooks, and emails case managers, apartment managers, directors, or others as needed.
  • Assists in maintaining required supplies and forms.
  • Sorts and accurately distributes staff and client mail.
  • Follows all policies in the RGC Support Specialist policy manual and other YWCA policies.

• Ability to work…