Client Services Representative

WHO is Sound Generations?

We are a comprehensive non-profit organization that serves older adults and people with disabilities in King County. Our mission is to partner with older adults to provide accessible and inclusive services so they can age their way.

We are currently seeking a Client Services Representative I to join our Meals on Wheels team in Seattle, Washington.

As a Meals on Wheels Client Services Representative I, you will call participants for their weekly orders, respond to program inquiries and requests, conduct assessments to determine applicant eligibility, and complete other daily office duties to support the program. You’ll belong to a team committed to helping homebound older adults maintain their health and independence with nutritious food, personal contact, and caring service.

Pay Rate: $24.60 per hour.

Work Schedule: Monday through Friday, 40 hours per week (8am-4:30pm).

• Great Medical, Dental, Vision, Life and Disability insurance coverage.
• Employer paid 401k plan.
• 3 weeks paid vacation. Plus, paid sick leave, 13 paid holidays (11 scheduled and 2 floating holidays/personal days).
• Health Savings Account, Flexible Spending Account, Commuter benefits and more!

• Respond to routine program questions and provide information on how to access agency services. Screen and assess the individual's needs. Connect with appropriate resources.
• Assist clients and the community by providing organization interpretation on policies and procedures. Provide explanations on forms, pamphlets and other materials.
• Communicate clearly, efficiently, and compassionately using phones, computers, and other web-based programs.
• Use computer applications and software to document and track client information, issues, and other related follow-ups or activities.
• May assist with processing payment for services and applying agency cash handling policies.
• May provide administrative support for the program or department to achieve efficient use of information, equipment, and resources.

• High School Diploma OR Equivalent.
• Minimum of one (1) year call taking and/or customer service experience.

Sound Generations is an equal opportunity employer, and we value our diverse workforce. We welcome everyone who is interested in serving our local communities. Please contact our HR Team at (Use the "Apply for this Job" box below). for help with accommodations or if you have any questions.

Please visit: /

We will begin reviewing applications and conducting interviews as soon as possible. The role will remain open until filled.
We look forward to learning more about you and what you can bring to Sound Generations.

We do not provide sponsorship for work visa or work authorizations.