Canadian French Customer Service

About the Role

The Specialty Equipment Division provides embedded insurance solutions that help businesses stay operational when equipment issues arise. We are seeking a fully bilingual French/English Customer Service Representative who is passionate about delivering exceptional service and thrives in a structured, process-driven environment.

In this role, you'll support customers in both languages through phone and email communication while ensuring accurate documentation and data entry. While call volume is higher in English, full fluency in both French and English (spoken and written) is required.

What You'll Do

Handle 30-40 inbound/outbound calls per day (5-15 minutes each)

Provide professional support in both French and English

Process insurance documents and accurately enter customer data

Respond to email-based customer inquiries

Research and resolve routine to moderately complex issues

Escalate concerns appropriately and coordinate with internal teams

Maintain detailed documentation of all customer interactions

Prioritize tasks to meet daily and departmental goals

Contribute to team process improvements

What You'll Bring

High School Diploma or equivalent

Minimum 1 year of customer service or contact center experience

Full fluency in French and English (speaking, reading, writing)

Typing speed of at least 40 WPM (8,000 KPH)

Strong written and verbal communication skills

Professional, confident phone presence

Ability to multitask while navigating multiple systems

High attention to detail and data entry accuracy

Preferred (Not Required)

Insurance industry exposure

High-volume call center experience

Experience supporting customers via email or chat

What Makes Someone Successful in This Role

Delivering excellent customer service in both languages

Staying organized and accurate in a fast-paced environment

Navigating systems efficiently while on live calls

Communicating clearly and professionally across all channels

Following structured documentation processes with precision

Interview Process

2-hour Zoom interview with the Hiring Manager

Includes a live observation segment so you can see the work firsthand

Pre-screen interview (French/English fluency confirmed prior to submission)

Background check required

If you're bilingual, detail-oriented, and ready to join a reputable organization offering long-term opportunity, we'd love to connect with you.

Apply today to be considered.

Equal Opportunity Employer / Disabled / Protected Veterans

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For temporary assignments lasting 13 weeks or longer, Apple One is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

Apple One participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
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- We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants:
Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.