Concierge - REN

Overview

About Greystar:
Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar operates in multiple markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is a large operator of multifamily housing with significant assets under management.

To learn more, visit

REN has an immediate opening for an experienced Concierge. Our team members are high performers who care about customer service and exceed expectations. The Concierge plays a critical role in our success. The role organizes, coordinates, and implements resident services and programs and acts as an information source for residents related to local market resources.

Schedule:

Wednesday – Sunday 3:00pm – 12:00am

In addition to our competitive compensation, we offer housing discounts of up to 40% at Greystar communities, cell phone allowance, monthly bonus incentives, and a robust benefits and perks package.

• Being part of a team and having fun while providing excellent customer service
• Greets prospects and residents as they enter the office/leasing area and ensures the comforts of prospects and visitors while they wait to speak with a team member
• Answers phone calls and routes all calls to the appropriate team member
• Maintains the guest suite schedule to ensure proper payment and cleanliness upon guest arrival
• Ensures clubhouse amenities are in tour condition prior to leasing office opening each morning
• Keeps detailed information on local area restaurants, shops, delivery places, and other pertinent information that may be of interest to residents and maintains relationships and contacts with concierge vendors

• Excellent customer service and ability to interact with a diverse group of people
• Professional in dress and communication skills
• Strong organizational skills with high attention to detail
• Knowledge about the neighborhood to assist residents and guests
• Proficiency in using computers, internet, and basic software

Greystar focuses on people, genuine relationships, and shared values with a diverse and inclusive culture. We offer robust training and development for all positions to provide long-term career opportunities. If you’re looking for more, we’re looking for you!

• Greets prospects and residents as they enter the office/leasing area and ensures the comforts of prospects and visitors while they wait to speak with a team member
• Answers phone calls, routes all calls to the appropriate team member for assistance, and assists with completed service request callbacks as necessary
• Maintains the guest suite schedule to ensure proper payment and cleanliness upon guest arrival and manages/loading dock and/or elevator schedule for move-ins and move-outs
• Ensures clubhouse amenities are in tour condition prior to leasing office opening each morning
• Manages all package deliveries by documenting arrival information and notifying residents of all package deliveries within 24 hours
• Maintains tracking logs for equipment rentals, dry cleaning services, and other services provided by the community
• Assists the community team with scheduling, planning, and organizing resident activities and programs
• Keeps detailed information on local area restaurants, shops, delivery places, and other pertinent information that may be of interest to residents and maintains relationships with concierge vendors

The hourly range for this position is $22.00 - $26.00

Many factors go into determining pay within the posted range including business requirements, prior experience, current skills and geographical location.

• Corporate Positions:
  In addition to the base salary, this role may be eligible to participate in a quarterly or annual bonus program based on individual and company performance.
• Onsite Property Positions:
  In addition to the base salary, this role may be…