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Technical Support Customer Service Rep HelpDesk/Support

Customer Support Analytics & Ops Lead

Job in Seattle, King County, Washington, 98127, USA
Listing for: Cengage Group
Full Time position
Listed on 2026-02-28
Job specializations:
  • Customer Service/HelpDesk
    Technical Support, Customer Service Rep, HelpDesk/Support
  • IT/Tech
    Technical Support, HelpDesk/Support
Salary/Wage Range or Industry Benchmark: 58300 - 75750 USD Yearly USD 58300.00 75750.00 YEAR
Job Description & How to Apply Below
An education technology company in Seattle is hiring a Call Center Operations Analyst to analyze customer support data and help enhance service quality. The role involves developing reports, collaborating for agent coaching, and driving continuous improvement. Candidates should have a background in analytics or operations and experience with customer support tools. Offering competitive compensation ranging from $58,300 to $75,750, with additional bonus opportunities.
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