Customer Service Representative

Overview

Rogge is the grocery division of Charlie's Produce, providing goods to companies and vessels throughout Alaska for over seventy years. Rogge has built a reputation for outstanding customer service and expertise in product selection and handling for remote markets. Charlie's Produce is a privately owned wholesale produce company and the largest privately owned produce wholesaler on the West Coast. We strive to hire the best and reward them with a working environment that fosters loyalty, stability, innovation, and growth.

With a team of dedicated people who are passionate about food, supply chain, and their community, we are looking for like-minded individuals to help further our goal of enhancing communities through quality produce.

• An amazing company culture
• Medical/Dental/Vision on the first of the month following hire
• ESOP (Profit Sharing) and 401(k)
• Paid vacations, paid holidays
• Pre-tax commuter benefits, and onsite parking
• Coverage under State Sick Leave
• 100% Prepaid College Tuition for employees and their dependents
• Employee assistance program (EAP)

• $22- $24/hour
• Potential 90-day performance-based raise
• Yearly review with possibility of increase based on performance and tenure

The Customer Service Representative is responsible for addressing customers  needs and ensuring the satisfaction of Rogge s customer base located in isolated areas of Alaska. To ensure all customer needs are handled with time-sensitive restraints, Customer Service Representatives are responsible for processing orders, scheduling order deliveries via third party freight companies, handling complaints, providing information about products and services, and assisting outside salespersons.

• Provides excellent customer service via email, with occasional phone calls
• Provides timely and accurate information to incoming customer order status and product knowledge requests
• Processes customer orders/changes/returns according to established department policies and procedures
• Provides timely feedback to the company regarding service failures or customer concerns
• Partners with the Rogge sales team to meet and exceed customer s expectations
• Maintains effective professional relationships with customers via email communication
• Develops and maintains effective professional relationships with fellow employees in a small team

• At least 1+ years working in food service, grocery, or similar fields
• Excellent time management skills
• Ability to handle a high level of email communication
• High attention to detail
• Intermediate skills with MS Office, particularly Outlook and Excel
• Ability to work flexible hours and days as required by varying workload
• Ten key memorized by touch
• Ability to multi-task while recording accurate information

• Bilingual in Spanish or Tagalog
• Knowledge about food service products from previous positions
• Previous experience working with AS400

• All your information will be kept confidential according to EEO guidelines
• This is a safety-sensitive position
• This employer participates in E-Verify and will provide information from each new employee s Form I-9 to confirm work authorization
• We do not provide H1-B sponsor ships at this time
• Please note that the pay range provided is a good faith estimate for the position at the time of posting. Actual compensation will be dependent on factors including qualifications, experience, knowledge, skills, and abilities as well as physical work location within the state.
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