On-Call Visitor Services Representative

Position:
On-Call Visitor Services Representative

Reports to:

Visitor Services Lead

Direct Reports: 0

Division:
Learning & Engagement

FLSA Status:
On-Call, Hourly, Non-Exempt

Compensation: $24.50/ hour (rates reviewed periodically)

Schedule:

On-call; shifts scheduled as needed, including evenings and weekends

Founded in 1952, the Frye is Seattle’s only free art museum, bringing together art and new ideas within a stunning Olson Sundberg Kundig-designed building in historic First Hill. A foundation collection of turn-of-the-century oil paintings is bolstered by a wide range of modern and contemporary art holdings, reflecting our region’s evolving identity and a commitment to exploring the art of our time.

Learn more .

The Learning & Engagement division creates dynamic, reciprocal programs that connect artists, students, educators, and community members. Our work centers on learning, inquiry, and well-being across all ages and backgrounds. The division includes Creative Aging, Inclusive Learning, Public Programs, and Visitor Services. Together, we collaborate across exhibitions and departments to ensure every visitor feels welcomed, supported, and invited into meaningful engagement with art.

The Frye Art Museum is seeking welcoming, adaptable, and community-minded individuals to join our Learning & Engagement team as On-Call Visitor Services Representatives (VSRs).

VSRs are often the first and last point of contact for museum visitors. In this role, you help shape each visitor’s experience by offering clear information, thoughtful assistance, and a warm, inclusive presence.

This position plays an active role in advancing the Frye’s commitment to diversity, equity, accessibility, inclusion, and belonging, ensuring that every visitor feels respected, supported, and genuinely welcome.

• Welcome and orient visitors, serving as a knowledgeable and friendly ambassador for the museum.
• Share information about exhibitions, programs, membership, the Museum Store and Café, and museum history and architecture
• Respond to visitor questions and concerns with professionalism, empathy, and cultural awareness
• Promote museum programs, memberships, and donations in ways that encourage deeper engagement
• Support visitor data collection, feedback gathering, and evaluation efforts
• Maintain a clean, organized, and welcoming visitor services desk
• Communicate and follow museum policies, safety procedures, and key messages
• Coordinate with colleagues across Learning & Engagement, Security, Communications, and other departments as needed
• Support museum programs and events through registration and on-site assistance
• Participate in training and initiatives that support inclusive visitor experiences
• Perform other related duties in support of departmental goals

• Experience in customer service, hospitality, community engagement, education, retail, or a related field
• Demonstrated ability to create welcoming, respectful experiences for people from diverse backgrounds
• Strong communication and active listening skills
• Reliability, punctuality, and flexibility in a fast-paced public setting
• Ability to remain calm, professional, and solution-oriented under pressure
• Comfort handling confidential or sensitive information appropriately

• Interest in art, museums, or cultural organizations
• Experience working with diverse communities or accessibility-focused environments
• Proficiency in Microsoft Office and comfort learning database systems
• Fluency in languages other than English
• High school diploma or equivalent experience

We recognize that no candidate meets every qualification. If this role excites you and many of the responsibilities resonate with your experience, we encourage you to apply.

• $24.50 per hour
• Sick time accrual after 90 days of employment
• 15% Café discount
• 20% Museum store discount
• Reciprocal museum membership

• Indoor, climate-controlled environment with light background noise
• Occasional work at indoor or outdoor event sites
• Ability to stand or sit…