Event Guest Services - Pacific Northwest

A green four‑stars corporation with
20 years of experience transforms sports and live entertainment. We host millions of guests, promote thousands of shows, and bring memorable moments to local and global communities.

Our goal is a diverse and inclusive workplace that reflects the people we serve, supports this community, and sustainable practices.

• BOX OFFICE ATTENDANT
• COAT CHECK STAFF
• VENUE HOST

SUMMARY The Box Office Attendant communicates event details, processes ticket orders, and collects payments.

• Accurately and efficiently process orders and collect payments from guests.
• Follow cash handling and inventory procedures to ensure security of assets.
• Greet customers with a positive and friendly demeanor.
• Assist guests by providing information, answering questions, and processing requests.
• Resolve customer concerns by providing superior customer service and escalating to a supervisor when needed.
• Provide upselling opportunities to similar events in the genre by demonstrating a strong knowledge of upcoming events.
• Contribute to the team dynamic by assisting coworkers, maintaining the facilities' cleanliness, and helping to develop and maintain a positive work environment.

• High School Diploma or equivalent.
• 1‑2 years of cash‑handling and related work experience.
• Excellent customer service skills.
• Ability to work independently and in a team setting.
• Good communication skills to effectively communicate with customers and co‑workers.
• Basic math skills.
• Responsible and professional.
• Effective decision‑making skills.
• Demonstrated ability to work in a fast‑paced environment.
• Self‑motivated, reliable, and punctual.
• Available to work flexible hours, including nights, weekends, and holidays.

PAY SCALE: $23.00

BONUS: These positions are not eligible for a bonus under the current bonus plan requirements.

BENEFITS: Event based positions are not eligible for benefits through AEG Presents.

SUMMARY Coat Check Staff will act as a primary service provider to guests, checking coats in/out, selling concessions, and answering questions with professionalism.

• Operate the various coat check areas within established guidelines and procedures at the venue.
• Greet guests, answer guest questions, resolve guest complaints, and direct guests to important areas of the venue.
• Cash handling duties and reconciliation of bank.
• Act as a member of the emergency evacuation team by communicating with and directing guests during a facility emergency.
• May be responsible for moving around to different positions to give breaks to other staff.
• Collect lost and found items and provide guest services to patrons picking up lost items.
• Sort and log lost items that are found in accordance with event protocol.
• Perform other duties and responsibilities as deemed appropriate by Management.

• High School Diploma or equivalent.
• 1‑2 years of cash‑handling and related work experience.
• Ability to work in varying conditions.
• Ability to lift 25 lbs. without assistance.
• Positive attitude with superior customer service skills.
• Availability to work nights, weekends, and holidays as needed according to venue schedule.
• Ability to stand and walk for long periods of time.
• Self‑motivated, reliable, and punctual.
• Previous experience working in events and knowledge of the music industry preferred.

PAY SCALE: $20.76

BONUS: These positions are not eligible for a bonus under the current bonus plan requirements.

BENEFITS: Event based positions are not eligible for benefits through AEG Presents.

SUMMARY The Venue Host ensures superior service, seats ADA and VIP guests, monitors guest behavior, and communicates across departments regarding ticketing, VIP, safety, and other matters.

• Seat VIP guests and assist ADA patrons while complying with facility/event ADA requirements.
• Ensure designated VIP and ADA areas are set up, clean, and ready for patron entry and assist with breakdown after event.
• Respond to guest behavior issues.
• Assist with patron issues or complaints and report any activities or behaviors that conflict with facility/event policy or code of…