Public Benefits Specialist ; Spanish Optional

Overview

Are you interested in assisting Working Families in Washington State? If so, this opportunity may be what you’re looking for! The Washington State Department of Revenue (DOR) has exciting opportunities that only come along once in a great while. We are hiring multiple Public Benefits Specialist 3 positions for our call center in Tumwater, Washington. This position will serve as the primary point of contact in the Working Families Tax Credit (WFTC) call center, focusing on assisting Washington State's low‑to‑moderate‑income working families and individuals.

The call center’s primary function is to answer questions and assist those applying for WFTC and educate & provide guidance to applicants regarding the benefit criteria.

¿ Hablas, lees y escribes español con fluidez? This position interacts with Spanish‑speaking customers, and your ability to read, write, and speak Spanish may earn you an additional 5% assignment pay.

Initial candidate screening will begin as early as January 22, 2026
. The hiring authority may make a hiring decision at any time thereafter, so it is in your best interest to apply as soon as possible.

Revenue is a dynamic learning organization where you will experience a remarkable work‑life balance, with amazing leadership and talented co‑workers ready and focused to achieve the agency’s goals. We value diverse perspectives and life experiences, and we employ and serve people of all backgrounds, including people of color, immigrants, refugees, LGBTQ+, people with disabilities, and veterans. This unique culture of respect promotes a professional family of cohesive groups, maximizing potential through opportunity.

We offer a generous benefits package that includes defined benefit retirement plans; health, dental and vision coverage, deferred compensation plans, and, as a public service employee, you may also be eligible for student loan forgiveness.

Visit these links to watch our recruitment video to find out more about our agency and see what our employees say about why Revenue is a great place to work.

• Provide direct customer service on the phone to WFTC applicants, including supporting individuals and organizations that work with WFTC applicants (ex. Voluntary Income Tax Assistance, community‑based organizations, etc.).
• Explain program requirements, application procedures, and verification needs.
• Answer all questions regarding the WFTC program. Refer customers to optional services and to other agencies as needed.
• Take action to ensure that limited English proficient clients receive properly translated forms and translation services.

• Customer Service & Communication: Ability to serve as the primary point of contact for clients, providing direct customer service by phone and in person; explain program requirements, application procedures, and verification needs; convey interest and concern to callers requesting information or assistance with problems related to various programs.
• Technical & Analytical
  
  Skills:
  
  Ability to process applications, review documents, and assist with eligibility determination for the Working Families Tax Credit (WFTC).
• Attention to Detail & Accuracy: Ability to accurately document, listen, observe, communicate, confront, and engage in problem‑solving and conflict resolution.
• Adaptability & Stress Management: Skill in prioritizing and performing multiple tasks, handling interruptions, and returning to incomplete tasks.

• Bilingual Proficiency: Fluency in both English and Spanish, including the ability to handle phone calls and provide translated forms and translation services for limited English proficient clients.

• 9 months as Public Benefits Specialist 2.
• An associate’s degree or higher.
• Experience in a call center environment.
• Experience in a benefits program.

• Complete the online application in detail.
• Attach a current resume.
• Attach a letter of interest explaining your interest in the position and how you meet the competencies listed.
• Include three or more professional references with current…