Front of House Team Member - Guest Services

Cannonball Arts LLC Front of House Team Member - Guest Services Seattle, WA
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Join the guest-facing team at Cannonball Arts, where art, music, and immersive experiences collide. Front of House Team Members rotate through roles including box office, gallery attendant, experiential guide, and gift shop associate—ensuring visitors feel welcomed, informed, and inspired. Ideal candidates bring 1–2 years of customer service or hospitality experience, are team-oriented, and thrive in dynamic environments. Nights, weekends, and holiday availability required.

From the producers of Bumbershoot, and in partnership with the Muckleshoot Indian Tribe, Cannonball Arts is a contemporary arts and entertainment center in the heart of downtown Seattle. Spanning two floors and 66,000 square feet, it offers boundary-pushing, unconventional 2D and 3D art experiences and programming, event space, and a state-of-the-art music venue.

About Cannonball Arts

Cannonball Arts is a new contemporary arts and entertainment center located in the heart of downtown Seattle. Spanning two floors and 66,000 square feet, it offers boundary-pushing, unconventional, immersive art experiences and programming, alongside a state-of-the-art music venue.

We exist to elevate, fortify, exhibit and celebrate the artists that call the Pacific Northwest home—as a testament to the vitality of our creative community and a call to action to support our regional artists through participation, patronage, philanthropy and mentorship.

Imaginative minds, originators, and those who defy convention are called to participate in cultivating a thriving and lasting creative ecosystem.

Position Summary:

As a member of the Front of House Team at Cannonball Arts, you are the face of our venue—greeting guests, answering questions, and making sure everyone feels welcomed, informed, and supported. You’ll help maintain a high standard of hospitality across the art center, gallery, and event spaces, working collaboratively with the box office and operations teams.

Key Responsibilities:

• Rotate through positions including box office, gallery attendant, experiential guide, and gift shop associate
• Sell tickets for art center admission, concerts, and special events using our Point of Sale system
• Assist with membership sales and renewals, and promote member benefits
• Operate and monitor interactive or immersive experiences, ensuring accessibility, safety, and engagement
• Greet guests, scan tickets, assist with way finding, and provide information about exhibitions, events, and venue amenities
• Monitor gallery spaces to ensure artwork safety and positive visitor behavior
• Support gift shop operations, including merchandise sales, restocking, and maintaining displays
• Help manage lines, guest flow, and crowd control during busy times
• Respond to visitor questions, requests, and incidents professionally and elevate when needed
• Assist with basic upkeep of public-facing spaces, including restocking, signage, and cleanliness
• Maintain thorough knowledge of Cannonball’s exhibits, membership program, retail offerings, and events.
• Implement venue policies and operating procedures.
• Ensure a consistently high standard of guest experience across all touchpoints.
• Attend team meetings, briefings, and ongoing training
• Foster a positive, inclusive team culture built on mutual respect and guest-centered care.
• Other duties as assigned.

Desired

Qualifications:

• 1–2 years in customer service, hospitality, or other guest-facing roles preferred.
• Demonstrated ability to work effectively in a collaborative team environment with a dynamic range of people.
• Friendly, clear communicator with strong customer service skills
• Team-oriented, dependable, and adaptable
• Detail oriented with strong organizational abilities and able to manage a continuous workflow in a high volume, multi-tasking environment.
• Basic computer proficiency, including ability to navigate ticketing and POS systems
• Previous experience with ticketing and retail point-of-sale platforms preferred
• Ability to move between multiple roles and adapt to dynamic event environments
• Available to work a flexible schedule including nights, weekends, and holidays.

Equal Opportunity

Employer:

Cannonball Arts strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.