More jobs:
Customer Support & Repairs Specialist; SAP & Parts
Job in
Seattle, King County, Washington, 98127, USA
Listed on 2026-01-16
Listing for:
The SWATCH Group
Full Time
position Listed on 2026-01-16
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep
Job Description & How to Apply Below
Responsibilities
- Research and respond to customer inquiries in person, phone and e-mail.
- Issue repair estimates and provide customer with repair process related information.
- Review and update customer records on computerized data base, SAP system.
- Maintain parts inventory and its replenishment.
- Resolve problems through partnerships with appropriate parties/department heads.
- Perform due diligence on customer inquiries through oral and written communication.
- Research timepieces and parts in the SAP.
- Assure the highest level of customer satisfaction including timely and adequate follow up process.
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