Radio Dispatcher

Position Overview

SDOT has an exciting opportunity for a highly collaborative and detail‑oriented Radio Dispatcher to join our 24/7 Radio Dispatch Office within Maintenance Operations. This office remains staffed continuously and operates 24/7, 365 days a year. The Radio Dispatcher receives calls from both internal and external customers and creates work orders in the work management system for field staff response.

This role requires strong communication, problem‑solving, and the ability to work under changing priorities while interacting with the public and departmental staff.

• Answer phone calls from citizens regarding public safety hazards and community conditions, determining the appropriate response.
• Dispatch field personnel or contact other agencies as appropriate.
• Operate two‑way radios to communicate during daily activities and emergencies.
• Provide excellent customer service information to citizens regarding work in progress.
• Relay information or requests from citizens to work crews, field personnel, or supervisors.
• Receive and route information among field crews.
• Write or type work orders, code and assign project numbers, and send and distribute requests to the appropriate departments or field offices.
• Maintain logs of department activities and compile payroll information, maintenance statistics, and/or personnel information.
• Monitor equipment such as building alarms, CCTV cameras, and dispatch information as needed.
• Perform data entry (timecards, equipment updates).
• Type correspondence and reports, and document calls and field crew activity.
• Support department goals in promoting diversity and social justice.

• Two (2) years of clerical work experience, including one (1) year of public contact or communication (e.g., radio communication, switchboard operation, reception work).
• Ability to type.
• Or an equivalent combination of education and experience that demonstrates the ability to perform the position’s duties.

• At least two (2) years of customer service, call center communications, dispatching or related background.
• Experience handling a high volume of phone calls (80–100 calls a day).
• Experience with traffic incident management or emergency management.
• Excellent oral, written, and interpersonal communication skills.
• Typing speed minimum of 50 words per minute.
• Ability to communicate with a diverse group of internal and external customers in fast‑paced surroundings.
• Good judgment and decision‑making skills following general guidelines.
• Conflict management and professional composure.
• Ability to work in a multi‑cultural workplace with diverse customer base.
• Adaptability to changing priorities.
• Experience relaying information or requests from customers to work crews.
• Strong organizational, time‑management, and customer‑service skills.
• Proficiency with Microsoft Office and ability to learn new computer applications.
• Familiarity with the geography and streets of Seattle.
• Support department goals in promoting diversity and social justice.

• Work is conducted in a shared office environment.
• Position operates 24/7/365 and may require night, weekend, and/or holiday work.
• Discretion to perform any duties as assigned.

Applications are reviewed after the posting closes. Qualified candidates must submit the following:

The full salary range for this position is $33.10 – $37.06 per hour.

The City of Seattle offers a comprehensive benefits package, including vacation, holiday, and sick leave as well as medical, dental, vision, life, and long‑term disability insurance for employees and their dependents. More information about employee benefits is available on the City’s website at https://(Use the "Apply for this Job" box below).-plans

This position is open to all candidates that meet the minimum qualifications. The City of Seattle values diverse perspectives and life experiences. Applicants will be considered regardless of race, color, creed, national origin, ancestry, sex, marital status, disability, religious or political affiliation, age, sexual orientation, or gender identity. The Department encourages people of all backgrounds, including people of color, immigrants, refugees, women, LGBTQ people, people with disabilities, veterans, and those with diverse life experiences to apply.

Accommodations for people with disabilities are provided on request.

The City is a Drug Free Workplace.