Ticketing Associate

JOB DESCRIPTION

Job Title:

Ticketing Associate

Department:
Ticketing Operations

Reports To:

Manager, Ticket Operations

Status:
Seasonal, Non-Exempt

At the Seattle Mariners, you will find a diverse, passionate, innovative team of people who work to live our mission every day. We play in an iconic ballpark –T-Mobile Park – in one of the most beautiful, vibrant, and dynamic cities in the world.

We are looking for candidates with exceptional customer service skills to work the season at T-Mobile Park in an exciting and inclusive working environment. T-Mobile Park will host 81 Mariners games in 2026 and a variety of concerts and special events. We offer a fun, flexible, part time schedule, and you will have the opportunity to discuss your availability commitment with the hiring team.

Event Staff Team Members enjoy free ORCA Cards, 30% Employee Discount, Meal Discount, Complimentary Tickets and Subsidized Parking & Free Shuttle Service.

Primary Objective:
Responsible for selling tickets for baseball games and ticketed events. Resolve digital ticket needs promptly and courteously. Provide ballpark information that enhances the fans experience. Assist Ticket Sales with the execution of Themed Ticket Special activations and giveaways.

• Interact with walk-up guests with friendly and helpful demeanor.
• Sell single-game tickets.
• Process ticketing customer service needs in-person or via telephone.
• Accurately complete transactions using required ticketing computer systems.
• Support Sales Team with day of game activations and special events, including but not limited to Themed Ticket Specials and Season Ticket Member special events and early gates.
• Support Themed Ticket Special promotional item distribution: welcome and energize guests, organize and distribute promotional items at select areas throughout the ballpark.
• Learn ticketing policies and adhere to rules regarding promotions given to exclusive/specific groups.
• Assure all booths are set up appropriately with necessary tents, kiosks, tables, stanchions, bike rack, signage and more.
• Assist with event breakdown and closure of kiosks and special events.
• Operate ticket scanners to validate guest tickets and inclusion in promotions.
• Proactively identify issues or guest concerns and address with management.
• Assist with the movement of promotional items, activation pieces and scanners from warehouse or office to ballpark activation location.
• Assist Sales Team with miscellaneous office tasks to help drive sales and organizational revenues.
• Attend all mandatory Team Member meetings and training.
• Knowledge of or ability to learn ticketing computer systems and adapt to new technology.
• Maintain patience and composure with upset, angry, and/or frustrated guests using compassion and empathy while upholding Seattle Mariners excellent guest service values.
• Ability to learn box office policies and procedures and apply them to ticket transactions.
• Makes decisions and takes actions that contribute to exceptional experiences for guests.
• Effective verbal communication skills; clear, respectful, and appropriate communication to all guests. Must be able to work fluently in English; bi-lingual skills are a plus.
• Strong organizational skills; remain organized while efficiently serving guests in-person or over the telephone while working independently.
• Must be dependable and reliable to report to work on-time when scheduled and work in assigned area independently.
• Understands and supports the team and is quick to volunteer to assist others. Others view most interactions as being positive with a willingness to achieve common goals. Effective in working with others to cooperatively solve problems. Workplace behavior is consistently respectful of others.
• Completes work assignments thoroughly and completely in an accurate, and prompt. Identifies and corrects errors. Is careful, alert and accurate, paying attention to details of the job.
• Executes projects and event space set-up with accuracy and efficiency from start to finish.
• Will perform other duties as assigned.

• Prior experience in a large, live event environment preferred.
• Previous Ticketmaster and Archtics experience…