E-Commerce Customer Service Assistant

Job Title

E-Commerce Customer Service Assistant

Assist the Ecommerce Department with all customer service related functions. Serves as first point of contact for front desk customers.

$20.76 per hour

• Manage front desk reception and phones, handling customer inquiries.
• Manage high traffic of incoming customer’s emails, answering questions and distributing to management as appropriate.
• Maintain department’s ratings of at least 98% by answering customer emails within 24 hours.
• Organize and facilitate local pick up operations for E-commerce items, including gathering items from the shelf.
• Control building access for local pickup customers and vendors.
• Follow up on non-paying customers and issue refunds when needed.
• Respond to the stores’ inquiries, phone calls and emails.
• Order supplies and submit the necessary packing slips to the accounting department.
• Receive and distribute mail.
• Run weekly reports for management team.
• Take meeting notes during management team meetings.
• Keep lobby and reception area clean and organized.
• Demonstrates safe work practices through awareness and observation in support of a safety culture; reports any potential hazards or accidents.
• Perform other duties as assigned.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Education:
  
  High School diploma or equivalent. Associate’s degree or post high school training or education preferred.
• Experience:
  
  Minimum 1 year office experience, including experience in handling multiple phone lines and dealing with multiple requests at one time. Minimum 1 year customer service experience.
• Demonstrated ability to handle stressful situations with a high degree of diplomacy and tact with a strong customer service focus.
• Ability to interact with culturally-diverse internal and external customers.
• Demonstrated ability to handle requests quickly and efficiently and to take initiative in a fast paced environment.
• Ability to work independently without direct supervision.
• Familiarity with E-commerce operations and knowledge of eBay other online markets’ messaging systems.
• Proficient in Microsoft Suite (Word, Outlook, Excel). Ability to learn new software as needed for the position.
• Typing skills – minimum 45-50 words per minute.

Able to safely lift/push/pull up to 40-50 lbs.; reach above head level; full range of body motion with the ability to stoop, bend and squat; grasp, handle, finger and manipulate items; perform repetitive fine motor functions with fingers, wrists and arms, including but not limited to keyboards and calculators. Able to move through a wide variety of physical environments without assistance;

including ramps, stairs, small spaces and uneven terrain. Able to use standard office equipment without assistance. Maintain reliable attendance.

Written and verbal communication skills. Internal/external customer service skills. Time management and prioritization skills. Organizational skills. Accuracy and attention to detail. Interpreting data and preparing reports. Problem solving.

This position will work both in an office and warehouse setting and may require standing. Temperature varies, exposure to dust. This role may require travel to other locations.

• A health plan that includes medical, dental, vision and prescription coverage.
• 100% Employer-paid life, accidental death and dismemberment (AD&D), and long term disability insurance (for salaried employee).
• Voluntary supplemental coverage for life, accident, illness, and short- and long-term disability.
• Flexible Spending Accounts (FSA) Plan.
• Roth and 403(b) Retirement Savings Plan program.
• Paid vacation, (9) holiday and sick time.
• Limited paid time off for Jury Duty and Bereavement Leave.
• Employee discounts.
• Employee referral bonus.
• Employee Assistance Program (EAP).
• Mentorship Program.
• Career Advancement Opportunities.
• Paid Job Training.

Evergreen Goodwill of Northwest Washington is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, creed, sex, national origin, age, disability, marital status, citizenship, military status, sexual orientation, gender identity, genetic information, veteran status, or other protected characteristics in accordance with applicable law. This policy applies to all aspects of employment, including hiring, compensation, benefits, and termination.