Passenger Service Agent - Bilingual Mandarin - Cantonese​/English

Passenger Service Agent – Bilingual Mandarin – Cantonese/English

Position:
Passenger Service Agent

Company:
Swissport

Location:

Seattle, WA

Passenger Service Agent provides all required passenger/customer services as contracted by the customer to include, but not be limited to, reservations, ticketing, baggage processing, terminal/gate check‑in, jet way operation, greeting arriving passengers, handling of VIPs, providing special passenger assistance, handling customer complaints and other duties as assigned. The expected pay rate is $21.50/hourly. This is a part‑time role with opportunity to transition to full‑time.

• Inspect and verify passenger documentation.
• Bilingual in Mandarin‑Cantonese/English strongly preferred.
• Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations.
• Manage passenger baggage processing including handling and fee calculation if applicable.
• Assist passengers during arrival and check‑in processes, including support for passengers with special needs such as unaccompanied minors (UM), VIP passengers and those needing wheelchair assistance.
• Direct passengers through Customs, Immigration, and Quarantine, as required.
• Make public‑address announcements as required.
• Assist Ramp Service Agents to ensure that wheelchairs, strollers and gate‑checked bags (cleared through security) are made available for loading upon departure and delivery to passengers upon arrival.
• Comply with all federal, state, municipal, airport authority and carrier security requirements and Swissport SOPs and policies.
• Operate equipment including jet way, computer keyboards, and carrier‑specific reservation/ticketing software.
• Produce all required, work‑related documentation.
• Other duties as assigned.

• High School diploma or GED equivalent.
• Passionate about customer service and must have relevant work experience.
• Excellent communication skills (written and verbal) in the country‑specific language.
• Additional languages desirable.
• Commitment to continuous improvement.
• Self‑motivated and able to work independently.
• Attentive to detail and numerate.
• Ability to follow processes and procedures and apply a flexible approach when required.
• Must be able to type and learn airline‑specific computer reservation/ticketing software.
• Willingness to work in inclement weather.

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Visit our website at  to learn more about Life at Swissport.