Dispatcher, Customer Service​/HelpDesk

Job Overview

Are you a master of multitasking with a knack for communication? Do you thrive in fast-paced environments where every second counts? Join Bee's as a Dispatcher for the Plumbing department and play a crucial role in ensuring our customers' homes are serviced promptly. As a Dispatcher, you will serve as the central communication hub between our customers, field technicians, and various departments within the business operations team.

We ask for open availability between Monday-Friday: 6:00 am – 8:30 pm, Saturday & Sunday: 7:00 am - 8:00 pm

• Coordinating Service Requests:
  Efficiently schedule and dispatch service calls to field technicians.
• Communication Point:
  Act as the main point of contact for field teams, customers, and management.
• Problem-solving:
  Address customer inquiries and resolve issues promptly to ensure customer satisfaction.
• Monitor and Adjust Schedules:
  Monitor schedules closely and make real-time adjustments to optimize operations.
• Record-Keeping:
  Maintain accurate records of service requests, schedules, and any incidents, via Service Titan.
• Emergency Response:
  Coordinate emergency response efforts when necessary.
• Resource Allocation:
  Ensure efficient allocation of resources to meet operational demands.
• Collaboration:
  
  Work closely with other departments to streamline processes and improve service delivery.

• 2+ years of dispatching experience. Call center experience is highly preferred.
• HVAC, Plumbing, Electrical, or other service-based industry experience is a plus.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and a customer-centric mindset.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Proficiency in basic computer applications and call center software. Service Titan experience is a plus.

• Health insurance:
  Comprehensive medical, dental, and vision coverage.
• Retirement plan: 401(k) with company match.
• Paid time off:
  Generous vacation, holidays, and sick leave.
• Training and development:
  Ongoing opportunities for professional growth and advancement.
• Company culture: A supportive, inclusive, and dynamic work environment focusing on teamwork and employee satisfaction.

$22 USD - $27 USD

At Bee’s Plumbing and Heating, we are your gateway to a rewarding career in the home services industry! We are proud to be a leading provider of Plumbing services, sewer solutions, and home heating improvements. We believe that our success is rooted in the dedicated and passionate team members who make it all possible. We offer a culture of excellence, professional growth and development, cutting-edge technology and tools, a strong team environment, and competitive compensation and benefits.

We are an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic outlined by federal, state, or local laws. Additionally, we will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the California Fair Chance Act.