Customer Service Representative; CSR

Seeking a dependable Freight Customer Service Representative to join our Ohana! The Freight Customer Service Rep. plays a crucial role in facilitating the smooth transportation of goods and fostering positive relationships with customers by providing reliable support and assistance throughout the shipping process.

Requirements

• Order Processing:
  Assisting customers with placing orders for inbound/outbound shipments, including providing quotes, confirming details, and arranging pickups.
• Shipment Tracking:
  Providing real-time updates on the status and location of shipments to customers, ensuring transparency and peace of mind.
• Issue Resolution:
  Handling any issues or discrepancies that may arise during transit, such as delays, damages, or missing items, and working to find satisfactory resolutions.
• Documentation:
  Assisting with the preparation and processing of shipping documents
• Maintain clear and effective communication with customers, carriers, and internal teams to ensure smooth coordination
• Customer Support:
  Offering assistance and guidance to customers regarding shipping options, packaging requirements, transit times, and any other related inquiries.
• Manage/oversee assigned customer account(s)
• Create and coordinate bookings with truckers and carriers
• Other tasks as assigned

• Freight experience is a plus!
• Proficient in Microsoft Office Suite or related software.
• Ability to utilize and operate internal company systems
• Excellent communication and interpersonal skills
• High level of composure and good stress management
• Ability to multitask with different, and sometimes conflicting events
• Basic math, written and oral communications skills
• Maintains regular and predictable attendance required.
• Must comply with the company’s drug and alcohol testing requirements