Shop - Content Design Manager, Seller

Responsibilities

About the team
The Tik Tok Shop team's mission is to create a world class e-commerce experience that helps Tik Tok users find and discover amazing new products and goods. We're looking for a Content Design Manager to lead a team of international content designers that cover multiple areas of the e-commerce business.

We're looking for a manager who thrives in a fast-paced environment, is able to effectively manage and collaborate across timezones, has experience advocating for the CD discipline, and is equally as skilled as a leader as they are a content designer. Though this is a management role, a core expectation is deeply understanding CD workflows and supporting key areas of the business by delivering projects.

• Deliver high-quality content in a fast-paced, cross-cultural work environment
• Ensure UX/UI meets content and design standards and champion best practices
• Define practical solutions and processes for large-scale problems
• Develop strong product narratives in partnership with stakeholders
• Lead a team of 6+ content designers of various levels
• Facilitate projects, align on priorities, allocate resources, and strengthen collaboration with global XFN
• Establish and maintain a positive team culture and strengthen the CD team's skills
• Provide actionable feedback, drive consistency, and improve content quality and team efficiency

• Professional working proficiency in English and Mandarin is required as this role will be managing employees based in China as well as frequently working with internal stakeholders based in China
• 5+ years experience in content design, UX writing, content strategy, copywriting, UX, or equivalent fields
• 2+ years experience in managing, mentoring, coaching, and developing a team
• Excellent written and verbal communication skills
• Ability to lead a team while also delivering individual projects
• Experience collaborating with Product Management, Design, Legal, Engineering, and Localization teams
• Self-starter who can manage multiple projects in a fast-paced environment and stay focused when faced with changing requirements

• E-commerce experience
• Experience working on a global product with international partners in different time zones
• Strong interest in social app products, user and influencer behavior, and associated trends

Tik Tok is the leading destination for short-form mobile video. At Tik Tok, our mission is to inspire creativity and bring joy. Tik Tok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Inspiring creativity is at the core of Tik Tok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day. We strive to do great things with great people.

We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless.

Join us.

Tik Tok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At Tik Tok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach.

We are passionate about this and hope you are too.

Tik Tok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons…