Insurance Operations Project Intern - Global BS​/MS

Join us as we work together to inspire creativity and enrich life around the globe.

Seattle

Product

Intern

A20812

About Global Payment The Global Payment team of Byte Dance provides payment solutions - including payment acquisitions, disbursements, transaction monitoring, payment method management, foreign exchange conversion, accounting, reconciliations, and so on to ensure that our users have a smooth and secure payment experience on Byte Dance platforms including Tik Tok.

About the Team The Payment Network team in Global Payment ensures a secure, professional and efficient overseas payment solution, helping businesses to unblock payment channels and effectively assisting overseas business and product expansion. This includes tasks such as building general service capabilities, payment instruction orchestration engine, etc.

We are seeking a mission-driven and analytically-minded intern. Your primary focus will be on improving the core metrics that build trust and drive growth. You will dive deep into our operational data to identify levers for improvement, coordinate with cross-functional teams to implement changes, and measure the impact of those changes on our customers' confidence. This is a role for a future strategist and operator.

As a project intern, you will have the opportunity to engage in impactful short-term projects that provide you with a glimpse of professional real-world experience. You will gain practical skills through on-the-job learning in a fast-paced work environment and develop a deeper understanding of your career interests.

Successful candidates must be able to commit to an onboarding date by end of year 2026. Please state your availability and graduation date clearly in your resume.

• Analyze key performance indicators (KPIs) such as Adoption rate, Penetration rate, Claim Rate, Claim Resolution Time, Customer Trust Score, "Buy" Click Conversion Lift, and Seller Retention.
• Conduct A/B tests on the presentation of our protection services (e.g., messaging, badges, placement) and measure their direct impact on sales conversion and average order value.
• Analyze how the usage of our services correlates with seller health metrics (e.g., repeat business, store growth). Develop insights to help the Sales and Onboarding teams sell the growth benefits, not just the risk mitigation.
• Map the user journey to file a claim. Identify drop-off points and collaborate with Product and Engineering to streamline the process, turning a negative experience into a moment of delight and trust-building.
• Act as a central coordinator between Business, Product, Data Science, Risk, and Customer Service teams to drive metric improvement projects.

• Currently pursuing a Bachelor's or Master's degree in Business, Economics, Analytics, Operations, or a related field.
• Strong analytical and problem-solving skills; proficient in Excel and basic data analysis.
• Excellent communication and interpersonal skills, with a talent for coordinating between different teams.
• Intellectually curious, proactive, and passionate about using data to build customer trust.

• Experience with SQL or a willingness to learn quickly.
• Interest in e-commerce, fintech, Insur Tech, or trust and safety platforms.

About Us Founded in 2012, Byte Dance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including Tik Tok, Lemon8, Cap Cut and Pico as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, Byte Dance has made it easier and more fun for people to connect with, consume, and create content.

Why Join Byte Dance Inspiring creativity is at the core of Byte Dance's mission. Our innovative products are built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and enrich life - a mission we work towards every day.

As Byte Dancers, we strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our Company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Byte Dance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At Byte Dance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach.

We are passionate about this and hope you are too.

Byte Dance is committed to…