Director of Client Relations - Amazon Core Account

Blink UX is a trusted partner to some of the world’s most forward-thinking companies, helping them create digital products and experiences that people love. We’re growing fast—and we’re looking for a high-performing, hunter-minded Director of Client Relations (Amazon Core Account) to help us accelerate that growth.

This role is for someone who thrives on serving as a trusted advisor to clients. You’ll serve as the face of Blink to one of our core accounts, where you will qualify business opportunities, contribute to crafting compelling narratives around our research and design services, and drive revenue through consultative selling.

• New Business and Account Expansion:
  Prospect, pitch, and expand relationships within target accounts, while building long-term, trusted relationships. Seek out new business that aligns with Blink's ideal client profiles and which create new logos for Blink.
• Strategic Sales Planning:
  Build and execute a targeted outreach strategy, set aggressive sales goals, and track performance.
• Client Advisory and Engagement:
  Establish trust with senior decision-makers to define Blink's value proposition, navigate complex matrixed sales channels and procurement processes, and drive revenues at scale.
• Collaboration with Cross-functional SMEs:
  Partner with Blink’s UX researchers, designers, and strategists, Mphasis Sector, Account, and Solutions teams to define and deliver tailored, high-impact solutions.
• Pipeline Management:
  Own the full sales cycle—from lead generation and opportunity qualification to signed contracts.
• Storytelling & Positioning:
  Communicate Blink’s offerings with clarity, confidence, and relevance to each client’s business needs.
• Market Awareness:
  Stay sharp on industry trends and bring fresh, innovative opportunities to the table.

• 7-10+ years of experience in business development or client acquisition, ideally in UX, product design, or innovation consulting.
• Experience selling to, within, or working at Amazon, required.
• Proven success in landing enterprise clients (Fortune 500 and Big Tech verticals) and navigating complex sales cycles in both direct and partner-related opportunities.
• Proven success in managing a client portfolio of over $5 million in consulting fees per year.
• A hunter’s mindset—self‑motivated, persistent, and energized by new opportunities.
• Prior experience working in an integrated business or technology firm which has acquired strategic design consulting services. Collaboration with technology partners in sales and delivery of complex digital transformations is a plus.
• Expertise in digital product and service design, sales, and delivery.
• Exceptional communication and presentation skills, with a talent for storytelling and navigating challenging conversations.
• Strategic thinking with a bias for action and results.
• A values‑driven approach to client engagement— consultative, authentic, curious, and collaborative.
• Exceptional judgment in terms of the qualification of business opportunities.
• Experience selling across industries on a global scale. Depth of experience in eCommerce, Product, or Technology.
• A collaborative spirit and a passion for solving client challenges with smart, human‑centered solutions.
• A deep appreciation for the value of UX and a desire to stay ahead of industry trends. Prior experience as a research, strategy, design practitioner, or project manager within a design organization is a plus.
• Tech‑savvy with an interest in emerging technologies, particularly AI. With an understanding of the product design and development lifecycle.

$165,000 - $200,000 a year

Blink strives to provide clear career paths and opportunities for growth, while maintaining a strong sense of inclusivity in our workforce. We believe in practicing salary transparency by providing a clear salary band for each role. Our recruiters will review salary ranges at the start of the interview process. The above pay rate or salary range represents the expected hourly rate or salary for this position.

The hiring team will also consider your experience and location when making final salary decisions.

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