Services Specialist

There's a Place for You at North Coast

A career at North Coast is more than a job. You're investing in a brighter, more sustainable future together and joining a team that makes a real difference for our customers. North Coast offers electrical products and services to contractors. If it helps bring electricity to an office, home, factory or other building – you can find it here. We operate throughout Oregon, Montana, Alaska, Washington and we are part of the Sonepar group, the world's #1 electrical distributor with over 45,000 associates around the globe.

Being "Powered by Difference" means we respect and value diverse perspectives. North Coast offers a supportive culture and great benefits, and as part of the larger Sonepar group, we can offer exciting opportunities to grow your career.

This is an outside technical sales/support position primarily focused on Rockwell Automation Lifecycle Services and NC Services. You will be driving sales for our core services within the Puget Sound Region and Alaska. This position requires you to have a deep understanding of the offerings, and how they support our customer's business outcomes. You will interact with all types of industrial customers including end users, OEM's and system integrator partners.

The Services Specialist will be a liaison between North Coast outside sales and Rockwell Automation, providing marketing and commercial leadership for sales growth, responsibility for supporting the commercial plan and developing a competency plan to ensure support functions (inside/outside sales/NCAS) are adequately prepared to maximize share gain for the services business.

• Responsible for defining the regional business strategy of Lifecycle Services including consulting business, CORE services, Annual Recurring Revenue Contracts and associated automation hardware and software portfolio
• Serve as domain expert around Lifecycle Services business by continuously focusing on professional development and knowledge-sharing with internal services and sales resources
• Coordinate with cross-functional teams including marketing, inside sales, outside sales and operations to deliver on profitable growth
• Incorporate value-added services within customer project proposals and product-centric engagements
• Develop Partner Performance Reporting goals and metrics, and lead cross-functional teams internally to meet and exceed targets for all areas of distributor-delivered services in addition to Rockwell Automation Lifecycle Services
• Participate in account planning and sales strategy focusing on new customer acquisition and existing customer expansion
• Lead the sales force in promoting the Lifecycle Services portfolio to existing and new customers

• Outcome-based selling experience with understanding of industrial business drivers
• 4-year degree or equivalent professional experience
• 5+ years of sales and/or services experience in Industrial Automation, IT or Software fields
• Self-motivated and self-managed
• Ability to manage multiple partner and customer relationships while achieving target outcomes
• Technical
  
  Competency:
  
  Exposure to Industrial IT, Analytics and IIOT Platforms, Industrial Control Systems including PLC, HMI/SCADA, plant historian, motor control, motion control (Rockwell Automation or comparable platforms)
• Market development and program execution experience
• Deep understanding of Rockwell Automation Lifecycle Services and Automation portfolio

• Frequent computer and telephone use
• Office environment
• Some travel required

• This position is an exempt position and not subject to overtime.
• Pay is $93,300 to $119,000 annually, DOE.

• Healthcare plans
• Dental & vision
• Paid time off
• Paid parental leave
• 401(k) retirement savings with company match
• Tuition Reimbursement
• Employee referral bonus
• Opportunity to become a shareholder
• Employer-paid short- and long-term disability
• Employer-paid life insurance for spouse and dependents
• Robust wellness program
• Gym reimbursement
• Employee Assistance Program (EAP)

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