Social Responsibility Program Manager, WW Sustainability

Overview

Join us at the forefront of Amazon's sustainability initiatives to work on environmental and social advancements that support Amazon's long‑term worldwide sustainability strategy. At Amazon, we’re working to be the most customer‑centric company on earth. To get there, we need exceptionally talented, bright, and driven people.

The Worldwide Sustainability (WWS) organization capitalizes on Amazon’s scale and speed to build a more resilient and sustainable company. We manage our social and environmental impacts globally and drive solutions that enable our customers, businesses, and the world to become more sustainable. Amazon's Human Rights & Social Impact program drives customer trust, business continuity, and sustainable social impact by embedding respect for human rights and the environment throughout Amazon’s entire value chain.
We implement company‑wide standards and commitments such as our Global Human Rights Principles (GHRP) and Supply Chain Standards (SCS). We seek to continuously improve the tools and processes used to integrate human rights and environmental due diligence across the business.

• Managing the end‑to‑end flow of Conflict Minerals Reporting Template (CMRT) and Extended Minerals Reporting Template (EMRT) data, from ingestion and classification to publication in internal business‑facing dashboards and leadership reporting.
• Tracking smelter due diligence corrective action status and coordinating monthly Denied Party Screening (DPS), escalating risks or delays to program leads as needed.
• Serving as a point of contact for Business Units on supplier status and classification questions, and managing supplier follow‑up and escalations for non‑responsive suppliers.
• Co‑ordinating implementation of compliance strategies for forthcoming minerals due diligence regulations.

• Understanding end‑to‑end supplier due diligence processes and communicating clearly with stakeholders on how changes may impact internal and external customers.
• Collaborating with stakeholders across Amazon business models, as well as third‑party firms and suppliers.
• Developing and improving project and program management processes, identifying opportunities to leverage technology, AI, and improve automation.
• Creating and maintaining business metrics and reporting to support program visibility.
• Revising and maintaining internal documentation, FAQs, and resources for Human Rights and Social Impact, business stakeholders, and suppliers based on program updates.
• Providing concise, digestible status updates for senior leadership on operational topics and program progress.
• Contributing to deep dives on supplier due diligence quality, data accuracy, and operational efficiency.

• Identifying opportunities to optimize recurring workflows and procedures, and collaborating with the program team to implement improvements.
• Maintaining awareness of industry best practices in responsible minerals sourcing, and flagging emerging trends or regulatory changes to program leads.
• Supporting the team in improving processes for ingesting and analyzing supplier compliance data.

• Supporting team meeting operations, including preparing agendas, capturing notes and action items, and following up to keep work streams on track.
• Contributing to goal‑setting and planning cycles by tracking progress, compiling updates, and preparing materials for leadership and business reviews.
• Helping maintain team reporting and dashboards that communicate program health and progress to senior stakeholders.

World Wide Sustainability values diverse experiences. We encourage all candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

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