Global Account Director

Job Summary

Vertiv's Global Strategic Account Directors are highly visible leaders responsible for driving strategy, growth, and enterprise-wide alignment across the organization’s largest global accounts. They are accountable for accelerating revenue expansion through innovative product solutions, expanded service offerings, and deeper strategic partnerships. They serve as the executive leader for the account, shaping and executing a comprehensive global strategy that advances both customer objectives and corporate growth priorities.

Acting as a trusted advisor to senior client stakeholders, the role requires the ability to influence and guide decision‑makers at all levels while aligning cross‑functional teams to deliver measurable business impact.

Success in this position demands strong executive presence, commercial acumen, and the ability to lead across complex, matrixed environments. The Global Account Director partners closely with lines of business, regional sales and service organizations, and senior leadership to ensure seamless execution and exceptional customer outcomes. Collaboration across global divisions is essential, as is the ability to build credibility and lasting relationships with senior leaders within each client organization.

• Lead the development and profitable growth of assigned global Hyperscale Data Center accounts, driving long‑term strategic value and lifecycle account management.
• Serve as the primary executive interface between the customer and the organization, representing the company in all strategic, commercial, and account‑related activities across headquarters, regions, and business units.
• Build, develop, and maintain executive‑level relationships to strengthen customer satisfaction, retention, and long‑term partnership alignment.
• Develop and execute short‑ and long‑term account strategies aligned to corporate objectives to achieve or exceed assigned financial and growth targets.
• Identify and expand new business opportunities within assigned accounts and adjacent market segments, increasing account penetration and solution adoption.
• Lead strategic account planning and analysis to determine optimal solution positioning, value proposition development, and sales execution strategies that clearly articulate differentiated value.
• Drive executive‑level communications, effectively influencing decision‑makers through data‑driven insights and clear business justification.
• Collaborate cross‑functionally to ensure successful contract execution, operational alignment, and delivery of products and services in accordance with customer expectations and contractual requirements.
• Maintain disciplined opportunity management within CRM systems and ensure visibility, forecasting accuracy, and coordinated engagement across the account ecosystem.
• Support the implementation of global portfolio initiatives, innovation programs, and research and development alignment to meet evolving customer requirements.
• Perform other duties as assigned.

• BA or BS in Business, Marketing, Communications, or similar field
• 10+ years’ experience in a Sales/Account Leadership role working with high‑profile accounts.
• Demonstrated ability to close complex transactions through direct influence with multiple decision makers.
• Excellent organizational, analytical, and interpersonal skills.
• Must be a self‑starter and follow projects to completion with minimal supervision.
• Must be able to work under different levels of pressure with strong interpersonal and leadership skills.
• Must be an effective motivator with an enthusiastic desire to succeed.

• MBA or other advanced degree.
• Project management expertise.

• Travel 50% – Extensive domestic and some international travel will be required as needed.

• Safety
• Integrity
• Respect
• Teamwork
• Diversity & Inclusion

• Customer Focus
• Operational Excellence
• High‑Performance Culture
• Innovation
• Financial Strength

• Own It
• Act With Urgency
• Foster a Customer‑First Mindset
• Think Big and Execute
• Lead by Example
• Drive Continuous Improvement
• Learn and Seek Out Development

Vertiv is a $10 billion…