Data Operations Associate, Primary Seattle, Washington

At Pitch Book, a Morningstar company, we are always looking forward. We continue to innovate, evolve, and invest in ourselves to bring out the best in everyone. We’re deeply collaborative and thrive on the excitement, energy, and fun that reverberates throughout the company.

Our extensive learning programs and mentorship opportunities help us create a culture of curiosity that pushes us to always find new solutions and better ways of doing things. The combination of a rapidly evolving industry and our high ambitions means there’s going to be some ambiguity along the way, but we excel when we challenge ourselves. We’re willing to take risks, fail fast, and do it all over again in the pursuit of excellence.

If you have a good attitude and are willing to roll up your sleeves to get things done, Pitch Book is the place for you.

The Data Operations team is responsible for the core of what we do as a company: delivering high quality data on the private markets to thousands of discerning customers. This is done through our various data collection processes consisting of web-based data scraping, entering of data from publicly available documents, web researching of hard-to-find information, and direct communication with executives, investors, and advisors involved in transactions and fundraising.

• Become proficient in one of Pitch Book’s core data areas of operation, including: private equity, venture capital, M&A, or Institutional Investors
• Leverage our in-house database, business intelligence reports, and other technology-based tools to ensure that proprietary data is audited and added to the Pitch Book Platform efficiently while adhering to complex research tracking methodologies to ensure that data is of the utmost quality
• Build and maintain relationships with industry professionals to enhance the accuracy and comprehensiveness of the Pitch Book Platform
• Manage and drive effective email and call campaigns with the goal of gathering and verifying private market data
• Consistently provide quality customer service, responding to requests from internal and external customers daily
• Partner with Marketing, Editorial, and Customer Success teams to tailor email messaging to clients and better understand client use cases
• Collaborate with other members of the Primary team and the broader Data Operations department to develop and improve processes, tools, and methodologies; identifying opportunities to improve upon the core quality metrics (comprehensiveness, accuracy, timeliness)
• Gather team feedback and utilize Power
  
  BI reports to identify root causes of systemic data problems and drive operational, methodological, and RTS Database improvements
• Work closely with our Data Operations team in Mumbai to ensure we are accurately and comprehensively entering data into the Pitch Book platform. This relationship includes auditing work for any issues that result from translation discrepancies as well as joining calls to share best practices and process improvement ideas
• Communicate effectively and efficiently with your team and other stakeholders across the Data Operations department to provide updates on project progress, address roadblocks, and celebrate wins
• Support the vision and values of the company by setting an example and demonstrating desired behaviors
• Participate in various company initiatives and projects as requested

• 1+ years of work experience, including any internship experience
• Excellent verbal and written communication skills; comfortable to engage a diverse array of audiences
• Enjoy relationship building and conversing with new people every day; comfortable to engage a diverse group of industry contacts
• Ability to operate with a strong sense of urgency and deliver results
• Self‑motivated, goal‑oriented attitude and can work effectively as an individual or as part of a team
• Interest in financial markets or services, particularly private equity and venture capital
• Possess terrific prioritization skills to handle a large volume of outbound calls on a daily basis
• Analytical and process‑oriented with a dedication to continuous improvement
• Ability to…