Client Executive

To be considered for this role, you must reside in the Seattle, WA metropolitan area.

Come join our team!

There are many reasons why EPIC Insurance Brokers & Consultants has become one of the fastest-growing firms in the insurance industry. Fueled and driven by capable, committed people who share common beliefs and values and “bring it” every day, EPIC is always looking for people who have “the right stuff” – people who know what they want and aren’t afraid to make it happen.

Headquartered in San Francisco and founded in 2007, our company has over 3,000 employees nationwide. With locations spread out across the U.S., our local market knowledge and industry expertise helps support our clients' regional and global needs. We have grown very quickly since our founding, and we continue to see growth and success thanks to our hard-working and growth-minded employees.

Our core values are:
Owner mindset, Inspire trust, Think big, and Drive results. If these values and growth align with what you're looking for in your next career? Then consider joining our amazing team!

LOCATION: This position will initially be remote then will transition to hybrid working in our Seattle office.

This position serves as the primary service contact for the client and acts as the liaison with the carriers and vendors. Primarily responsible for open enrollment coordination. Works closely with account team to ensure client expectations are met.

• Complete and present strategic business plans to clients.
• Ensure that all service commitments are met.
• Oversee the production, delivery and accuracy of contracts, benefit summaries
• Communicate to employees and/or administrators about their plan benefits
• Evaluate bid results and determine recommendations for clients
• Review renewal actions and discuss/negotiate with carriers
• Resolve client billing, claims and eligibility issues.
• Responsible for new case installation.
• Coordinate training sessions for clients with carriers and vendors.
• Work with the underwriting team on all marketing analysis and client presentations.
• Document all client activity in corporate database.
• Other duties as assigned.

• QUALITY OF WORK - Work is accurate, thorough and neat. Is attentive to details and demonstrates effective organizational skills.
• PRODUCTIVITY - Able to effectively handle the volume of work required for the position without sacrificing accuracy or timeliness. Efficiently manages multiple tasks and priorities.
• RELIABILITY - Consistently meets deadlines, follows-up to ensure tasks are thoroughly completed and can be counted on to meet commitments.
• CONTINUOUS IMPROVEMENT – Understands what needs to be accomplished and seeks opportunities to improve own or departmental work processes and to better utilize technology.
• INITIATIVE - Identifies new and/or additional tasks and duties. Is able to work independently, prioritize, and takes ownership. Knows when to ask questions and request help.
• INTERPERSONAL RELATIONSHIPS - Develops and maintains strong, supportive relationships both internally and externally. Is cooperative, professional and positive in all interactions.
• COMMUNICATION SKILLS - Communicates clearly and accurately using written, verbal and electronic methods.
• ADAPTABILITY/FLEXIBILITY - Effectively handles changes and/or interruptions and demonstrates a willingness to adapt to new situations, priorities and tasks. Able to adjust approaches to reach a desired outcome.
• BALANCE - Effectively manages personal feelings and emotions, especially in situations involving crises or conflicts. Functions in a controlled manner when under stress.
• ATTITUDE - Exhibits an attitude which is positive, open to new ideas, and committed to achieving the desired results.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• WA Life and Health License.
• 3+ years’ experience in employee benefits industry.
• Proficient in Microsoft Office programs.
• This position may require routine or periodic travel which may…