Client Expansion Director

Position Overview

Wipro Technologies-USA is seeking a seasoned Business Development Executive for its Business Process Services (BPS) division. This strategic position demands deep BPO expertise, especially with experience engaging clients such as Amazon and Microsoft. The candidate will expand client partnerships globally, nurture relationships, and unlock new business opportunities, leveraging an extensive network to drive transformative growth.

• Develop, implement, and maintain comprehensive business development strategies tailored to the BPS segment that drive revenue growth and maximize market penetration.
• Collaborate closely with client stakeholders to identify and address business challenges, facilitating customized solutions that align with their strategic objectives.
• Lead cross‑functional teams to ensure the highest quality of service delivery, proactively resolving operational issues and elevating client experiences.
• Establish a sustainable pipeline of opportunities through strategic relationship management, targeted outreach, and participation in industry events and forums.
• Conduct in-depth data analyses to extract actionable insights, presenting compelling business cases to senior leadership and C‑suite executives that demonstrate tangible value.
• Champion innovation by staying abreast of emerging market developments and integrating best practices to maintain a competitive advantage.

• At least 15 years of experience in BPO/BPS environments, managing diverse service areas such as trust and safety, eCommerce, finance and accounting, supply chain management, procurement, human resources, and large‑scale contact center operations.
• Established network and success in cultivating high‑value relationships with senior decision‑makers in major technology firms.
• Deep understanding of outsourcing models and delivery frameworks, with the ability to influence top‑level executives.
• Leadership capabilities that inspire teams toward ambitious targets, fostering innovation and adapting strategies to industry shifts.
• Strong commercial insight and strategic foresight in identifying emerging market trends, competitive challenges, and client opportunities.
• Bachelor’s degree in business, management, technology, or a related discipline; advanced certifications or degrees are advantageous.
• Exceptional communication and interpersonal skills to facilitate clear, persuasive dialogue across diverse audiences and cultures.

• Innovate and Lead Change: Demonstrates agility in adapting to evolving market conditions, initiating strategic shifts that propel growth.
• Passion for Results: Pursues excellence with a results‑driven approach, ensuring impactful business outcomes.
• Always One Wipro: Embodies collaboration, fostering unity and shared purpose across teams and geographies.
• Nurture Client Obsession: Commits to understanding and anticipating client needs, building trust through exceptional service.
• Grow Our People: Invests in developing talent, mentoring colleagues, and fostering continuous learning and innovation.

The expected annual compensation for the Business Development Executive role ranges from $150,000 to $210,000. In addition to competitive pay, the position is eligible for Wipro’s comprehensive benefits package, which includes medical and dental insurance options, disability coverage, generous paid time off (including sick leave), and additional paid and unpaid leave to support work‑life balance.

Wipro is a globally recognized leader in information technology, consulting, and business process services. The BPS division delivers superior value through innovative outsourcing solutions that streamline operations and drive business transformation. The culture embraces diversity, inclusivity, and continuous growth.

Join a forward‑thinking organization that reinvents itself at the core of its identity. We foster a workplace where you can continually evolve your skills, thrive in your career, and contribute to meaningful innovation. Our commitment to diversity and inclusion is unwavering. Applications from people with disabilities are explicitly welcome.