Project Coordinator

At Charter Construction, a Division of American Restoration Operations, we have established ourselves as a company that sets the standard for performance, integrity, and quality in the restoration industry. For over 40 years, we have built relationships with owners, design professionals, insurance partners, and our customers delivering extraordinary results in an open and collaborative environment.

The Project Coordinator works out of our Seattle office and plays a critical role in assisting our Restoration, Mitigation, and Specialty Projects and Remediation Teams in the creation and management of project files and workflows.

They perform administrative tasks related to collecting, entering, tracking and monitoring critical project information related to restoration projects. They serve as a liaison between internal team members (project managers/estimators, superintendents/lead technicians, operations managers and team leaders), external clients (homeowners, property managers and commercial owners), and third-party partners (adjusters, architects and consultants) to ensure project information is accurate, complete, and timely.

• Monitor project management software.
• Verify required project documentation is entered.
• Train and assist team members as needed.
• Communicate with the team members regularly to ensure compliance tasks are completed.
• Assist, as needed, with verbal and written communication to clients, teammates, vendors and insurance representatives.
• Assist with inbound calls and emails, as needed to communicate customer needs to correct teams.
• Assist with basic client communication, including appointment reminders.
• Create and update customer files in DASH and LUXOR as needed.
• Audit daily job files / appointments to ensure completion of proper tasks / steps throughout job lifecycle.
• Assist with web-based customer feedback and referrals.

• Familiarity with DASH, Luxor, and Xactimate.
• Excellent written and oral communication skills.
• Represent Charter and yourself with honesty, integrity, and professionalism.
• Strong knowledge/previous experience in the Restoration (fire/water/storm) industry.
• Ability to communicate clearly and effectively with a genuine interest in assisting people.
• Excellent planning, time management, organization, and problem-solving skills.
• Aptitude with handling customers, showing patience, empathy, and clarity of ‘message’.
• Talent in identifying and maximizing opportunities to build relationships with teammates, clients, and customers to create win-win situations and support the business.
• Skilled with organization, record keeping and close attention to detail.
• Practical experience with MS Project and MS Excel.

Base Pay: $28-$33/hr.

- Range is based upon work experience.

Job Type: Full-time

Expected hours: 40 per week

Shift: Day shift 8am
-5pm

Work Location: In Office

Eligibility to participate in the comprehensive benefits plan. We offer medical, dental, vision, life insurance, auxiliary benefits, short- and long-term disability.