Senior Operations Analyst

At AIM Consulting, we are a focused, energetic group of people working together with passion, enthusiasm, and commitment to being an industry leader in technology consulting services. We lead by developing and maintaining long-term relationships with our consultants and clients. We invest in our employees, fostering career growth by enabling access to training, encouraging personal development, and by providing mentorship. All our employees are encouraged to be creative and are driven to succeed.

We value honest communication, reward performance, and produce high quality results and happy clients.

AIM Consulting focuses on delivering custom digital, data, and cloud solutions that create competitive business advantages for our customers. Our national team is looking for an experienced and motivated Senior Operations Analyst who will help drive our internal processes to the next level. This is an internal, full-time role at AIM Consulting, and the ideal candidate will have a background in professional services or technology consulting and experience supporting executive leaders with business insights, business process streamlining, or administrative support of business tools.

This role requires building and growing strong relationships with key decision-makers and influences across all levels of AIM’s leadership team. Success in this role requires a strong customer centric perspective, ability to work in an ever-evolving world, a passion to provide business insights, and a continued focus on evolving our tools to automate business intelligence.

• Leverage cutting edge technologies to develop automation and insights
• Improve manual processes by streamlining and automating
• Advance self-service capabilities for teams to have real-time information whenever they need it
• Ownership of daily/weekly/quarterly operational auditing activities
• Support multiple business units needs across multiple systems (collaboration tools, CRM, ERP, etc.)
• Leverage data to create business insights, uncover issues, and propose solutions to enable executive decision-making
• Work with Leadership to identify automations gaps and develop solutions to allow teams to be nimbler in daily operations (Observe, review, and analyze internal processes to identify inefficiencies and areas where improvements could be made)
• Maintain clear operational guides to ensure consistency of business operations
• Effectively communicate your insights and plans to cross-functional team members and management.
• As necessary, support the needs of the organization to ensure cohesion across all business verticals

• Experience (5+ years) in business operations, professional services, or similar environments
• Experience building within Microsoft Azure, Power BI, Tableau, Power Automate, Power Apps, and Copilot Studio as well as exposure to building and deploying within these environments
• Experience as an Administrator within CRM systems (Salesforce)
• Ability to present leadership details, results, suggestions from audits or gap assessments.
• Experience working under tight deadlines in a fast-paced environment
• Ability to be effective when working with ambiguous situations and work environments
• Strong verbal and written communication skills;
  Ability to communicate clearly and concisely to facilitate decision-making
• A commitment to inclusion and diversity, and openness to new ideas and perspectives

At AIM Consulting, we value people from all walks of life. We understand not everyone will meet all the above qualifications on day one, and that’s okay. We are heavily invested in further education and training, and we are committed to building a diverse, inclusive and equitable workplace where you can show up as your true self. If you’re passionate about technology, but your previous experience doesn’t perfectly align with every qualification listed, we still encourage you to apply.

AIM Consulting is an Equal Opportunity Employer. AIM Consulting provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. AIM Consulting complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

Reasonable accommodation is available for qualified individuals with disabilities, upon request.