Senior Business Analyst

Summary

Come make a difference and join team Metro! King County Metro’s Business Intelligence team is looking for an outstanding leader to fulfill the role of Senior Business Analyst. The successful candidates will provide business intelligence, performance management, continuous improvement support and guidance to the Metro Transit Department and divisions within. The selected candidate will work with and lead teams that are responsible for performance management, data analysis, business process evaluation, analysis and strategy development that help determine impacts and promote positive outcomes in key focus areas such as reliability, cleanliness, safety, finance, people, operations, sustainability and equity and social justice.

They will utilize data to make decisions, develop actions and strategies that support the Department’s objectives to maximize efficiencies related to policy, organizational structure, process change, and service delivery efforts.

The Business Intelligence Team falls within Metro’s Finance & Administration division. Metro’s Finance and Administration division supports other Metro divisions and department leadership by providing consistent and cross‑functional enterprise‑wide support services to advance Metro’s strategies and targets through evidence‑based management. The Business Intelligence team serves this function by developing data structures through the development of a data warehouse and the creation of data products such as data visualization, analytics and tool development.

The Business Intelligence team also drives the growth of business literacy throughout the organization by developing a data‑based business review process focused on performance and continuous improvement.

This recruitment will be used to fill one (1) Special Duty Assignment/Term Limited Temporary (SDA/TLT) Senior Business Analyst classification vacancy. The SDA/TLT is anticipated to last until December 5, 2027, and may be extended. In addition, this selection process may be used to generate an eligibility list for future Special Duty Assignment (SDA), Term Limited Temporary (TLT), and Career Service (CS) vacancies that may occur in this classification within this workgroup.

The eligibility list will be retained for 12 months from the date of posting and may be used at the discretion of the hiring authority.

• Work with and lead cross‑functional teams to identify performance metrics, analyze complex problems, and develop actionable solutions.
• Support strategic planning and vision‑setting with department leaders and subject‑matter experts.
• Deliver business intelligence and process improvement guidance and support across the organization.
• Develop and maintain data sharing platforms or portals.
• Provide guidance and support with designing, developing, implementing, and maintaining reporting tables, metrics, and reports that drive key business decisions using third‑party BI applications.
• Provide guidance with and/or prepare performance dashboards, regular performance reports, and summaries of results and interpretations of findings for a wide range of audiences including agency leadership, employees, and community representatives.
• Utilize excellent verbal and written communication skills in order to interact professionally with diverse groups, senior leaders, managers, subject‑matter experts, and convey technical information to non‑technical users.
• Maintain system data and system integrity by evaluating and coordinating the correction of system problems, developing solutions, and resolution documentation.
• Develop, maintain, and update MS Teams and SharePoint systems and applications.
• Research, design, data map, develop, test, implement, train and document enterprise application systems, BI reports, application modifications, business process improvements, system configuration changes, and other related application functions.
• Lead multidisciplinary teams to carry out complex studies and analyses to define business requirements and alternative options for improvements for a variety of operational, procedural, and management issues.
• Act as consultant…