Deal Strategy & Operations Manager

About the Role

We are looking for a highly driven Deal Strategy and Operations Manager to join our Strategy and Operations team. This person will be a key operator and problem solver, driving critical cross‑functional initiatives that improve deal desk performance, operational efficiency, and strategic alignment. The ideal candidate has a strategy consulting and analytical background, thrives in ambiguity, and is equally comfortable diving into data as they are presenting insights to senior leaders.

This is a hands‑on role requiring someone who can identify problems before they surface, define opportunities for improvement, translate vague concepts into actionable work streams, and coordinate execution across multiple teams with a strong bias for action.

Program Leadership: Lead and execute complex cross‑functional initiatives that advance company priorities, from scoping through implementation.
Strategic Problem Solving: Break down ambiguous business challenges into structured work streams, define success metrics, and develop data‑informed solutions.
Operational Excellence: Identify inefficiencies in current processes, design scalable solutions, and institutionalize improvements across pricing, monetization, and GTM motions (e.g. promotions).
Analytical Rigor: Partner with data teams to analyze performance and translate findings into actionable business recommendations.
Performance Management: Define, monitor, and communicate KPIs that measure the impact of programs and drive accountability across teams.
Stakeholder Management: Influence and align stakeholders across deal desk, product, sales, finance, and operations to ensure cohesive execution and timely delivery of initiatives.
Execution Discipline: Manage multiple projects concurrently, ensuring milestones are met, risks are mitigated, and business outcomes are achieved. Bias for action is highly critical.
Change Leadership: Serve as a catalyst for continuous improvement by identifying operational bottlenecks, communicating insights, and leading the adoption of better ways of working.
Communication and Storytelling: Create executive‑level presentations and reports that distill complex insights into clear, persuasive narratives.

• BA/BS degree required; MBA or similar advanced degree strongly preferred.
• 7+ years of experience in management consulting, strategy, operations, or a related analytical role in enterprise software.
• Demonstrated experience managing cross‑functional programs, driving strategic initiatives, and influencing senior stakeholders.
• Strong analytical background with proficiency in data analysis and visualization (e.g., Tableau, SQL, Excel).
• Excellent written and verbal communication skills, with the ability to translate data and insights into clear business narratives.

• High bias for action, resourcefulness, and ownership.
• Experience in SaaS, CRM, or enterprise software industries.
• Ability to move seamlessly between strategic thinking and operational execution.
• Track record of identifying inefficiencies and implementing scalable solutions.
• Comfort working with ambiguity, shifting priorities, and multiple stakeholders.
• Strong storytelling and presentation skills for executive audiences.
• Self‑motivated, intellectually curious, and comfortable leading without direct authority.