Operations Specialist

Operations Specialist – Recruiting & Hiring

Pacific Science Center, 200 Sue Bird Court N., Seattle, Washington, United States of America

Posted Monday, January 5, 2026 at 11:00 AM

At Pacific Science Center, our mission is to ignite curiosity in every child and fuel a passion for discovery, experimentation, and critical thinking in all of us. Our colleagues are passionate lifelong learners who live our mission every day. Each of us commits to bring an inclusion, diversity, equity, and access (IDEA) focus in every aspect of our work. Join our collaborative team and help steward our warm, welcoming, community-learning environment at Pac Sci.

As part of our ongoing commitment to a diverse, equitable, and inclusive workplace, we’re invested in building teams with a wide variety of backgrounds, identities, and experiences. Data shows that women and BIPOC candidates more frequently do not apply to a job because they don’t feel that they meet all of the qualifications listed. If you have some of the knowledge, skills, and abilities listed and you share Pac Sci s values and support our mission, we encourage you to apply.

Position Title: Operations Specialist – Recruiting & Hiring

Department: Admissions & Guest Services

Reports to: Guest Services Operations Manager

Pay Class: Full-time Regular

FLSA Status: Hourly, Non-Exempt

This role is one of two Operations Specialists that works in close partnership with the Guest Services Operations Manager, forming the Guest Services Operations Team. The team develops, implements, and improves policies and procedures for on-site Guest Service operations, and handles administrative tasks including exhibit admissions, daytime and evening theater operations, concessions, inventory management and ordering, workforce management, and cash management.

The team evaluates the effectiveness of training materials, standard operating procedures, and the guest experience to refine deliverables to meet operational needs. They support department goals by prioritizing the guest experience while helping to run a smart and sustainable business.

Both Operations Specialists own specific areas of responsibility that vary seasonally. This Specialist leads Guest Services Host recruitment and hiring, while the other Specialist leads onboarding and retraining. Both Specialists support each other as needed, especially when one is out on PTO. Both share regular operations tasks on a consistent schedule, allowing the workload to shift between them and accommodate projects as needed.

The Operations Manager oversees strategic policy design and governance, workforce management strategy, audits of cash operations, leads major team projects, and manages the distribution of shared tasks between both Operations Specialists.

GS Recruiting and Hiring

• Oversees the recruitment process for new Guest Services Hosts, in partnership with Guest Services Supervisors to determine hiring needs on an ongoing basis.
• Sources candidates and develops a robust talent pipeline for the Guest Services team, proactively identifying, engaging, and nurturing relationships with potential candidates for future roles.
• Ensures all hiring practices within the Guest Services Department are fair, inclusive, culturally competent, and equitable.
• Works with Guest Services Supervisors to review and edit Guest Services Host job descriptions, interview questions, materials, and structure as needed.
• Screens applicants by reviewing applications and selecting first-round candidates.
• Tracks the interview process for applicants, ensuring timely movement through the process.
• Acts as the primary point of contact for applicants, inviting them to interviews, communicating as they advance, and following up with interview results.
• Schedules and conducts interviews in partnership with Guest Services Supervisors, who hold the final hiring decision.
• Clearly outlines job expectations to applicants during the interview process to ensure understanding of the position.
• Ensures timely onboarding of selected candidates, tracking their process through offer…