Sales Support Specialist

Job Summary

At National Products Inc, the Sales Support Specialist is a key role in the Sales Operations team connecting our customers with the things they need. Grow your Inside Sales CRM experience within a strong and established structure by focusing on order management and demand planning assistance for Fortune 500 companies. Our Sales Support Specialists work as a team to enhance customer success.

Demand for RAM Mounts is at an all-time high and we want to capitalize on new market opportunities by reducing order friction and inspiring customers’ new orders.

• Processing Purchase Orders and Order Revisions as backup Order Entry
• Capturing and updating precise and relevant customer details in our ERP software
• Supporting NPI’s Account Management team on customer-specific solutions
• Provide order status updates and support customer requests
• Supporting operational process improvements to adhere with our ISO:9001 Quality system
• Proactively refine best practices to improve efficiencies of sales team
• Draft, update, and maintain Standard Operating Procedures (SOPs) to ensure clarity, accuracy, and alignment with current operational practices.
• Manage hundreds to thousands of customer support tickets weekly to prioritize customer needs.

• Data entry experience requiring a high degree of accuracy
• Able to read and understand discrete PO’s and communication skills to resolve discrepancies
• Production operations mindset, embracing FIFO/MTO order management principles
• Experience collaborating with buyers for forecast and discrepancy resolution between ERP and CRM systems
• Strong web-based application skills for support ticketing
• Clear verbal and written communication skills
• Highly organized task management skills
• Excellent time management and efficiency focus

• High school diploma required
• Work experience within just-in-time-delivery Original Equipment Manufacturing preferred

• Hourly Range: $25.00 - $30.00
• Employer paid Medical, Dental, Vision, and Life Insurance
• Two weeks of PTO (up to 3 weeks with tenure) with seven paid holidays
• 401k with up to 4% employer match
• Additional paid parental leave beyond state/federal offerings
• Quarterly catered lunch events for all employees

Position Status:
Full Time

Position Location:

Onsite

A drug screening will also be required (THC or Marijuana not screened during pre-employment test).