Integrated Sales & Purchasing

Summary

The Integrated Inside Sales & Purchasing Specialist role combines inside sales execution, customer service, and select purchasing responsibilities into a single, highly hands‑on position. This role is designed to support profitable sales growth through excellent customer service and proactive inside sales activities, while ensuring purchasing decisions are closely aligned with customer demand and inventory needs.

This is an execution-focused role that serves as a key link between customers, sales, merchandising, and operations. Success in this role requires strong attention to detail, sound judgment, and the ability to balance customer‑facing priorities with internal coordination.

• Serve as a primary point of contact for assigned domestic and export customers, providing timely, accurate, and professional service.
• Enter customer orders accurately and in a timely manner within the ERP system.
• Proactively communicate with customers regarding order status, product availability, substitutions, promotions, and new items.
• Support inside sales efforts by identifying opportunities to place additional items, support promotional activity, and maintain strong customer relationships.
• Assist field sales representatives and leadership with customer follow‑up, reporting, and coordination as needed.
• Address customer inquiries, issues, and complaints; coordinate resolution across internal departments and ensure timely follow‑up.
• Assist with onboarding new customers, including coordination of credit applications, order guides, pricing setup, and internal handoffs.
• Maintain accurate customer pricing, item setup, and order guides within the ERP system.

• Execute purchasing activities for assigned items or categories, including issuing purchase orders as required.
• Monitor inventory levels, turns, and aging to support service levels while minimizing excess and risk.
• Use ERP tools and reports to review sales trends, demand patterns, and inventory performance.
• Partner with Merchandising, Production, and Operations to align purchasing decisions with forecasted demand.
• Identify inventory discrepancies, service risks, or aged inventory concerns and elevate appropriately.
• Support contract pricing updates, item maintenance, and vendor coordination as assigned.

• Provide day‑to‑day support to Mac Donald Meat Company’s export business by assisting the Director of Export with order coordination and customer communication.
• Support accurate entry and processing of export orders in the ERP system, ensuring information is complete and timely.
• Assist with preparation and review of export‑related documentation and requirements, working closely with Operations, QA, Logistics, and leadership.
• Communicate with export customers and internal stakeholders regarding order status, product availability, and shipment timing.
• Proactively flag potential export service risks, documentation gaps, or timing concerns to the appropriate owners for resolution.

• Demonstrate ownership, accountability, and urgency in daily responsibilities.
• Communicate clearly and professionally with customers, vendors, and internal stakeholders.
• Adhere to all company policies, procedures, and ethical standards.
• Perform other duties as assigned by management.

• Perform duties in accordance with SQF (Safe Quality Food) standards as applicable.
• Follow Good Manufacturing Practices (GMPs), policies, and procedures.
• Understand and fulfill responsibilities under HACCP guidelines.
• Wear required personal protective equipment (PPE) as necessary.
• Maintain a clean, safe, and organized work environment.

• Communicates clearly and effectively, both verbally and in writing.
• Works well with cross‑functional teams and diverse personalities.
• Contributes to a respectful, collaborative, and solution‑oriented work environment.

• Highly organized with strong attention to detail.
• Able to manage multiple priorities and deadlines in a fast‑paced environment.
• Demonst…