Sales & Membership Experience Specialist

Sales & Membership Experience Specialist

Location:

Seattle, WA

Employment type:

Full-time

Seniority level:
Mid-Senior level

Base pay range: $65,000.00/yr - $75,000.00/yr

We are looking for an experienced and passionate Sales & Membership Experience Specialist to join our team of fitness professionals in a full‑time, high‑impact role. The ideal candidate drives to help others, aligns with our core values, and is eager to lead in a visible, community‑facing position. This person should thrive in a fast‑growing, ambitious environment and be excited to contribute meaningfully to both our member experience and team culture.

We pride ourselves in creating an inclusive community, where everyone feels welcome and, no matter your age or abilities, we train you safely and effectively.

Coaches and members empower each other to be the best possible versions of ourselves we can be.

We want everyone to experience the benefit of how movement positively impacts their quality of life.

Our programming is not one size fits all; we evaluate your needs and abilities and program for you to keep you healthy, moving, and to get the best results possible. The gym takes care of you, not just individuals.

Our coaches live this and we give it back to our members. We push you in the best possible way so we can see your reaction when you do something you never thought you’d be able to do.

Strength training should be work but should also be fun. Fitness should be fun. If you’re not having fun (and we’re not having fun), we need to find another way of doing things.

We focus on raising our own bar to be able to give the best coaching and experience we can back to our members.

Our team is always on your side, in coaching and otherwise. Our main priority is helping you succeed in the goals you set out for yourself, but we’re also here to meet you where you’re at and support you every time you’re in the gym.

Your responsibilities will include but are not limited to:

• Working across multiple facilities to manage our prospect and membership SOPs.
• Calling and emailing new prospects to SSP.
• Booking new prospects into assessments at each of our facilities.
• Working with Facility Leads and Membership Specialists to convert trial memberships to recurring memberships.
• Processing new membership confirmations, pauses, make‑ups, PT plug‑ins, and cancellations.
• Managing and reporting on key sales and membership business metrics in weekly business reviews and team meetings.
• Conducting new member consultations and movement assessments.
• Reading and responding to emails in location‑specific email, sending membership emails including general updates and policy changes.
• Receiving, coordinating, and responding to all feedback from members.

• Our core values matter and drive how we operate and conduct ourselves everyday.
• Learning is a lifelong pursuit – must be a personal and professional development junkie.
• Want to make a significant impact on this industry.
• People matter – developing career paths is critical to our mission.

• At least 3 years in a customer service role.
• At least 2 years in a sales role.
• Has a “start‑up” mindset and is comfortable with ambiguity and eager to develop new processes and ways of working.
• Has excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers in a timely manner.
• Maintains a positive attitude and provides exemplary customer service.
• Skilled with a variety of office technology – Microsoft Office Suite (Word, Excel and Outlook), Adobe Acrobat PDF.
• Provides the highest level of professionalism – is punctual, resourceful, independent, detail‑oriented, and prioritizes accuracy.
• Accountability: reliability and personal responsibility – honors commitments, takes ownership of work…