Sales & Customer Service Agent - Bowhead Transport

Overview

Bowhead Transport is seeking a full-time Sales & Customer Service Agent. The Sales & Customer Service Agent is based in Seattle and serves as a key point of contact for customers. Working closely with the Director of Pricing, this role supports sales activities, delivering responsive, accurate service throughout the shipping process. This position is responsible for preparing and managing freight quotes, bookings, documentation, and billing while coordinating closely with internal teams to ensure accurate cargo information, effective scheduling, and seamless customer experiences across multiple projects.

This role requires strong communication, organization, and time-management skills, along with the ability to multitask, support sales activities such as cold calls and follow-ups, and effectively use technology tools to track and archive business development information. With Bowhead’s expanding fleet and service footprint, this is a hands-on role suited for someone who is detail-oriented, comfortable working in a fast-paced logistics environment, and interested in being directly involved in the commercial side of marine transportation.

Essential functions will include:

• Sales & Customer Support
• Booking, Documentation & Billing
• Coordination & Operations Support

• Prepare, issue, and track freight rate quotes.
• Apply tariffs, surcharges, and seasonal adjustments accurately.
• Advise customers on routing options, sailing schedules, and equipment availability.
• Identify opportunities for additional services or upsells.
• Build and maintain strong customer relationships.

• Create and manage bookings and shipping documentation.
• Track changes to cargo lists and update records accordingly.
• Prepare invoices and assist with billing inquiries.
• Maintain accurate customer and contact records.

• Communicate cutoff dates, delivery windows, and documentation deadlines.
• Coordinate with pricing and management on non-tariff or project-specific rates.
• Ensure booking information aligns with shipped cargo.
• Manage multiple projects simultaneously with accuracy.

Minimum Qualifications:

• High school diploma or equivalent required.
• Strong time management skills with the ability to prioritize and handle multiple tasks efficiently.
• High attention to detail and effective problem-solving abilities.
• Excellent written and verbal communication skills.
• Strong organizational and planning capabilities.
• Proficiency in Microsoft Office, including Excel, PowerPoint, and Word.
• The ability to be a team player providing reliability, punctuality, creativity, and the drive to be a part of continuing growth and prosperity at Bowhead Transport
• Initiative and an eagerness to learn and grow professionally.
• Must possess a valid driver’s license.

Preferred qualifications:

• Associate’s or Bachelor’s degree in Business Administration or a related discipline.
• Prior experience in sales and/or customer service roles.
• Experience in logistics, transportation, or maritime operations.

• Ability to sit for extended periods and work at a computer.
• Ability to lift up to 25 pounds occasionally (e.g., boxes, files, supplies).
• Ability to stand, walk, bend, and reach as needed for filing or office tasks.
• Ability to operate standard office equipment such as computers, copiers, scanners, and phones.
• Clear verbal and written communication skills.
• Ability to maintain focus and attention to detail in a busy work environment.
• Strong organizational and time management skills.
• Ability to handle multiple tasks and meet deadlines under minimal supervision.
• Must be able to maintain confidentiality and exercise sound judgment.

• The ability to travel occasionally.
• The willingness to occasionally work flexible hours including weekends (as determined by Bowhead Transport management).

Applicants may be subject to a pre-employment drug & alcohol screening and/or random drug screen, and must follow UIC’s Non-DOT Drug & Alcohol Testing Program requirements. If the position requires, an applicant must pass a pre-employment criminal background history check. All post-secondary education listed on the applicant’s resume/application may be subject to…