Urban Rest Stop Team Lead

URS Team Leader

Urban Rest Stop

Posted on:
January 12, 2025

Location:

URS Ballard

Hours:

6:00am to 3:00pm Monday to Friday

Reports To:

URS Manager

Pay Range: $23.67 - $30.15

Position Type:
Exempt, non-union position.

Our Urban Rest Stop hygiene centers provide people experiencing homelessness access to showers, toiletries, and laundry services in a clean, safe, respectful environment. The URS Team Leader is responsible for the greeting, assisting and monitoring patrons who come to the Urban Rest Stop. This position also is responsible for maintaining a high level of service and cleanliness in the facility. They also lead, train and schedule the URS Team Members and any volunteers that come in.

• Ensure that the Urban Rest Stop provides a clean, safe and welcoming environment at all times.
• Schedule appointments for daily use of the showers and laundry facilities.
• Monitor use of all agency facilities, and monitor the patrons and their behaviors throughout the facility.
• Provides personal assistance to patrons, when necessary.
• Distribute personal care items as requested and when donations are available.
• Distribute shower towel use and return, in accordance with agency procedures.
• Enforce Rest Stop Rules and Procedures to ensure the safety and security of patrons, staff and the facility.
• Mediate and de-escalate conflicts and model appropriate problem solving strategies.
• Implement Rest Stop Security Procedures when necessary.
• Document all such incidents in Daily Log and submit Incident Report to URS Manager.
• Provide information to Urban Rest Stop patrons regarding resources etc as needed.
• Contact other community agencies when specific patron assistance is required, i.e. Public Health and Seattle Police Officers.
• Must wear a mask at all times while on-site.

• Maintain Daily Log of Urban Rest Stop activities, including incident reports when they arise.
• Inform URS manager of any incidents that occur as soon as possible, either formally via incident report or informally.
• Order, stock and sort consumable items and cleaning supplies, ensuring a continuous supply for Rest Stop staff use. Inventory to be secured and managed for best use of agency property and funds.
• Stock and sort donated and purchased hygiene supplies, such as razors, diapers, toothbrushes, etc.
• Collect facility use information on Rest Stop patrons daily. Update and maintain the patron database daily.
• Follow agency procedures as detailed within the Urban Rest Stop Procedures Manual.
• Responsible for detailed reporting and documenting all incidents and maintenance needs and operational issues in writing through the assigned platform/system, in a timely fashion (within 24 or 48 hours for non-emergent issues).
• Engage with assigned training and comply with training deadlines.

• Clean the Urban Rest Stop in accordance with daily cleaning schedule and expectations.
• Maintain a high level of facility cleanliness at all times, including responding to spot and emergency cleaning tasks.
• Monitor the condition of the Rest Stop facility. Report any maintenance or repair concerns to the URS Manager.
• Foster a clean and safe environment.
• Utilize Personal Protective Equipment (PPE) and follow PPE protocols.

• Create schedule and update relief staff if regular staff cannot work.
• Lead and coordinate Team members and volunteers efforts. Coordinate and share all work tasks.
• Work directly with the URS Manager to ensure the Urban Rest Stop success.
• Train new hires and volunteers, as needed.
• Participate in staff meetings.
• Other duties as assigned.

• Able to read, write and communicate in English.
• Previous home health aide, nursing/psychiatric aide, orderly, social service assistant/aide or janitorial experience.
• Experience leading projects or teams.
• Previous work experience in a comparable social service environment, such as a Homeless Shelter, Transitional Housing, multi-service center or other direct human services provision.
• Experience in successful conflict resolution and de-escalation.
• Ability to work with a diverse population.
• Basic computer skills
• Able to work in a busy, fast paced environment.

• Bi-lingual skills.
• Two years experience as a or a team leader.

• Must have reliable transportation.
• Must pass criminal background check and drug screen.
• Upon Hire:
  After 90 days of hire, you will be required to complete First Aid/CPR certifications.

Due to the patrons that we serve at this location, masks are required to be worn by all employees at this site.