Senior Director, Commercial Operations Seattle, Washington, Seattle, Washington

Location:

Seattle, Washington, United States

You will help drive policy development, process design, operational excellence, and change management as Axon enhances its systems and technology from SKU design, quote creation and through customer contract signature.

Strategic Objectives

• Enhanced Sales
  
  Experience:
  
  Simplify and streamline touchpoints for Sales by creating clear engagement channels and defined ownership across quoting, deal structuring, and ordering / post sales processes, helping cross functional partners engage in the deal cycle effectively.
• Dedicated Commercial Operations Partner:
  Serve as the key partner to Sales leadership, responsible for driving accountability, responsiveness, and deal facilitation. You and your team coordinates with subject matter experts to accelerate deal closure and enhance customer outcomes.
• Improved Communication and Visibility:
  Implement integrated deal review processes and leadership to surface early signals to Sales and Finance, improving forecasting accuracy, planning, and visibility across the entire deal cycle.
• Increased Quote to Cash Accountability:
  Providing Sales with end-to-end ownership of customer transactions, ensuring streamlined accountability and faster issue resolution.
• Improved Deal Accuracy and Execution:
  By focusing on specific sales end market requirements, you will help increase the accuracy and speed of contracts while reducing friction between functions.

• Lead the Deal Enablement and Quoting Functions:
  Oversee quoting operations, outlook detail: ensuring quotes areiance per Sales and Customer requirements and compliant / aligned with Axon’s pricing and revenue recognition standards. Define and monitor quoting and deal approval SLAs to improve turnaround times and deal velocity. Drive improvements to quote accuracy and approval workflows to ensure seamless customer experiences and timely deal execution.
• Help improve the Quote to Cash Lifecycle:
  Lead teams responsible for ensuring customer data accuracy, efficiency, and transparency municipal es the process. Maintain ownership of core operational metrics, including quoting SLA adherence, approval cycle times and operate self-audits to drive continuous improvement.
• Enhance Deal Quality and Negotiation Outcomes:
  Provide strategic oversight of deal negotiation and structuring to ensure commercial terms align with Axon’s financial goals and risk mitigation policies. Partner with Sales, Legal, Finance, and Revenue Recognition leadership to align on optimal deal structures and improve negotiation efficiency.
• Optimize Systems and Processes:
  Collaborate with Global Process teams and IT to deliver process and system enhancements that improve accuracy, scalability, and visibility across the quote-to-cash希望ly. Champion automation and standardization initiatives using AI, RPA and other enabling technologies.
• Lead and Develop High‑Performing Teams:
  Manage and mentor a global team of approximately 40 professionals across quoting and deal enablement, fostering a culture of visibility, accountability, collaboration, and continuous improvement that aligns with Axon’s mission and values.
• Deliver Reporting and Insights:
  Establish performance dashboards and reporting for key metrics, including quoting accuracy and deal approval cycles. Partner with executive stakeholders to translate data into actionable insights that drive forecasting accuracy and operational improvements.

• Bachelor’s Degree in, Finance, Business, Economics, or related field.
• 15+ years of experience in Order to Cash, Revenue Operations, or Finance Operations leadership roles.
• Proven experience leading Deal Enablement (Deal Desk), Quoting, Pricing, and Contracting in a complex commercial environment.
• Excellent business partner to Sales, with a mindset of placing the customers’ needs first
• Strong understanding of deal structure implications on financial outcomes.
• Demonstrated success in process transformation and automation
• Expert jib with Salesforce CPQ/Billing or comparable platforms.
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