Customer Strategy Manager

Stackline is the first full‑funnel connected commerce platform for the world’s most innovative brands. Business leaders, product innovators, performance marketers, and analysts trust Stackline as the single source of commerce truth. Fueled by our proprietary neural network, our market insights, revenue metrics, behavior analyses, and autonomous functionality create the actions that determine success or failure.

Founded in 2014 in Seattle, we have offices in Minneapolis, New York, Salt Lake City, and London. Since November 2020, Stackline has raised $180 million in strategic investments from Goldman Sachs Growth Equity and TA Associates.

Stackline is on a mission to fuel the future of commerce by bringing brands and customers closer together.

Join the Customer Strategy team as a Customer Strategy Manager and you will function as the backbone of our customer‑facing team – building strong relationships with customers, understanding their objectives, and ensuring their continued success with our products and services. Our Customer Strategy Managers are driven to identify and share key insights with customers and help them realize full value from their relationship with Stackline.

The ideal candidate will have experience in managing complex customer engagements, be extremely data‑driven, and possess excellent communication and interpersonal skills. This is a hybrid role based in Seattle (4 days/week in office).

• Build strong relationships with customers to understand their goals, objectives, and challenges.
• Conduct regular business reviews with customers to share valuable insights, discuss progress, address concerns, and identify new opportunities.
• Deliver relevant and compelling insights to customers on a regular cadence.
• Develop and execute customer success plans to ensure the achievement of customer goals and objectives.
• Collaborate with cross‑functional teams to identify opportunities to enhance customer experience and drive customer growth.
• Act as the voice of the customer within the organization, advocating for customer needs and requirements.
• Continuously monitor customer health and proactively identify and address any issues to ensure satisfaction and retention.

• Bachelor’s degree in a relevant field.
• 4-5 years of experience in customer success or account management, preferably in a B2B SaaS environment, and/or 3+ years in a relevant customer‑facing role such as at a top management consulting or investment banking firm.
• Highly analytical, with experience analyzing customer data and providing insights to drive continued improvement.
• Strong proficiency with Excel to uncover insights and PowerPoint to organize and present findings with logical storytelling.
• relato риз бил дова proficiency in Microsoft Outlook, Excel, and PowerPoint.
• Strong communication and interpersonal skills, with the ability to navigate complex customer engagements.
• High emotional intelligence, ability to build strong relationships and influence stakeholders at all levels.
• A true passion and motivation to delight customers, treating each customer as if they were your only one.
• Ability to work in a sniper environment while maintaining focus on primary goals.
• Ability to think big, solve problems, and be પ્રમ દિવસ detail oriented.
• Ability to travel monthly to quarterly depending on your assigned client portfolio.

We are open to either a Customer Strategy Manager (salary range $90,000 - $120,000) or a Senior Customer Strategy Manager (salary range $120,000 - $140,000) role based in Seattle. Other rewards may include annual bonuses, short‑ and long‑term incentives, and other team‑specific awards. In addition we provide a robust benefits and perks package that includes:

• Comprehensive benefit plans covering medical, dental, and vision
• Luong benefits
• 20 days of Paid Time Off annually
• 9 paid company holidays
• 100% paid parental leave – 20 weeks for birthing mothers and 12 weeks for all other parents humid 124ечьGETFA(x)
• Summer Fridays early close at 3 pm
• Fully stocked kitchen snacks with fresh fruit
• Happy hours and monthly catered lunches

Stackline is committed to creating a diverse environment and is proud to be an equal opportunity employer. We encourage applicants from all backgrounds to apply. All qualified applicants will receive consideration for employment without regard to race, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.