Client Services and Operations Manager

Role Overview

We are seeking a Client Services and Operations Manager to join our dynamic team. This pivotal role is ideal for a versatile professional who thrives in a fast-paced environment and excels at balancing client engagement, business development, marketing support, and operational management. You will serve as a key representative of Onit MC externally while ensuring seamless internal operations that drive efficiency and scalability.

• Serve as the primary point of contact for day‑to‑day client relationships, monitoring engagement progress, addressing inquiries, resolving issues, and ensuring exceptional service and timely communication.
• Coordinate across project teams and consultants, assisting with meeting preparation, document development, and project coordination to ensure all deliverables exceed client expectations.

• Represent Onit at industry events, networking sessions, and conferences to enhance the firm’s visibility.
• Manage the business development pipeline, including downloading and reviewing RFPs, maintaining the CRM tool, supporting proposal development, and tracking/following up on leads.
• Oversee the firm’s social media presence, developing content strategies that highlight thought leadership, client success stories, and firm updates, while ensuring consistent branding and monitoring engagement.
• Collaborate with leadership to identify new markets and service offerings.

• Document and maintain business processes (SOPs) to ensure operational efficiency, repeatability, and scalability.
• Oversee administrative details such as tracking and maintaining essential business certifications, vendor registrations, and internal reporting.

• Bachelor’s degree in Business, Marketing, Communications, or a related field.
• 3–5 years of experience in consulting, professional services, business operations, or a similar environment.
• Strong organizational skills with the ability to manage multiple priorities and deadlines effectively.
• Excellent written and verbal communication skills; a professional and responsive demeanor.
• Ability to work both independently (remotely) and collaboratively in a fast‑paced setting.
• High proficiency in the Microsoft Office Suite and experience with CRM tools and social media platforms.
• Priority consideration given to candidates with experience supporting public sector and similar clients (e.g., government departments, utilities, and transit agencies).
• Client‑centric mindset: committed to delivering exceptional client experiences.
• Business acumen: understanding of consulting industry dynamics and growth strategies.
• Project management: skilled in coordinating tasks, timelines, and resources.
• Adaptability: comfortable navigating ambiguity and shifting priorities.
• Leadership potential: ability to influence and support team members effectively.

• Competitive salary and performance‑based incentives.
• Reimbursement for healthcare coverage.
• 401(k) program with company match.
• Flexible work environment with opportunities for growth.
• Collaborative team culture and exposure to diverse projects.

Submit your resume, a brief cover letter with salary requirements, and references via email to  with the subject line: Application:
Client Services and Operations Manager. All selected candidates will sign an NDA and non‑compete prior to engagement.

Seniority level:
Mid‑Senior level.

Employment type:

Full‑time.

Industry: Business Consulting and Services.