Customer Representative

About Virtualite

Virtualite Business Process Outsourcing Services partners with entrepreneurs and growing organizations to streamline operations through virtual support and digital process management solutions. Our focus on reliability, efficiency, and scalable growth allows our clients to operate at a higher level.

• Manage a portfolio of active client accounts
• Identify upsell, cross‑sell, and expansion opportunities
• Conduct consultative conversations to uncover evolving client needs
• Present additional service solutions that align with client goals
• Maintain accurate account notes, pipeline updates, and forecasts in CRM tools
• Collaborate with onboarding and operations teams to support seamless service delivery

• Experience in account management or customer growth is a plus but not required
• Strong relationship‑building and consultative selling skills
• Comfortable managing multiple accounts and ongoing conversations
• Goal‑oriented, organized, and detail‑focused
• Strong verbal and written communication skills

• Competitive base compensation with performance‑based incentives
• Benefits including medical, dental, vision, 401(k), and paid time off
• Career growth opportunities within a scaling organization
• Ongoing training and leadership support
• Collaborative team culture focused on client success

• Seniority level:
  Entry level
• Employment type:
  
  Full‑time
• Job function:
  Sales, General Business, Education
• Industries:
  Wireless Services, Telecommunications, Communications Equipment Manufacturing