Senior Account Manager - Bilingual; Mandarin​/English

Senior Account Manager - Bilingual (Mandarin/English) at Spreetail

Spreetail propels brands to increase their e‑commerce market share across the globe while improving operational costs. Learn how we are building one of the fastest‑growing e‑commerce companies in history at

At Spreetail, we empower employees to work in the way that suits them best through our Work Your Way approach. Each team member has the flexibility to choose where they work most effectively each week—whether from home, a coffee shop, or the office. While flexibility is key, we value the power of in‑person connection. That is why we bring our corporate team together in Lincoln each quarter for a week of intentional collaboration, team building, community engagement, and an All‑Hands meeting.

It is the best of both worlds: the freedom to work your way, with meaningful opportunities to connect and grow together.

The Account Manager is central to empowering brands that partner with Spreetail for fulfillment services, driving their success and exceeding expectations. We are intensely dedicated to the details that ensure a brand's triumph, as they rely on Spreetail to manage and fulfill their customer orders across numerous marketplace platforms. The successful candidate will possess a keen understanding of the market landscape for these services, be adept at structuring highly competitive agreements, and serve as a strategic advisor to help brands define and reach their long‑term aspirations.

• Understand and actualize the size of brand GMV opportunity to effectively help build a contract model for fulfillment services. Use market insights to estimate realistic opportunities with brands.
• Build and manage brand long‑term strategy into actionable steps. Motivate team members, peers, and brand leadership to develop a long‑term strategy and drive that strategy with every interaction.
• Manage day‑to‑day account level health including but not limited to on‑time delivery rate, receipt accuracy, inventory management, customer issues, forecasting, and sales performance.
• Establish and build strong working relationships with business leaders at all levels. Manage day‑to‑day brand communication and ongoing relationships as it relates to current, new, and upcoming projects. Manage brand input and feedback for all projects with detailed directions and timelines. Consistently go above and beyond to deliver a best‑in‑class brand experience.
• Formulate and present brand reporting for overall account health. Provide actionable insights and takeaways that will close any performance gaps noted. Lead brand calls; facilitate agenda items, track questions, and manage call takeaways to completion. Complete Weekly Business Review; research any account level issues or misses to plan. Identify action plans and manage to successful completion.

• Bachelor’s degree in Business, Finance, Project Management, or Client Services.
• Must be fluent in Mandarin and English with the ability to effectively communicate and translate with Mandarin‑speaking brands.
• Experience in project management or account management. At least 5‑6 years managing 3PL clients with net sales exceeding $20 million annually.
• Proven ability to consistently and positively contribute in a fast‑paced environment.
• Ability to effectively communicate with client leaders of all levels (C‑level down to entry‑level support roles).
• Ability to work independently and manage personal and team member time, keeping deliverables and deadlines top of mind.
• Creative thinking and problem‑solving aptitude along with strong writing, phone, and presentation skills.

$120,000 – $170,000 a year

Our compensation reflects the cost of labor across several U.S. geographic markets. The base pay for this position ranges from $120,000 per year to $170,000 per year. Pay is based on a number of factors including geographic market location and may vary depending on job‑related knowledge, skills, and experience. Spreetail is a total compensation company. Depending on the position offered, equity, sign‑on payments, and other forms of compensation may be provided…