Monetization Services Analyst

Who we are

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

The Finance Operations (Fin Ops) team provides and enhances core business services that are the backbone for Stripe. Fin Ops uses data and operational excellence to deliver technology solutions, payroll services, operational excellence, and monetization services to Stripe.

We re looking for a Monetization Services Analyst to join our growing team. This individual will help us improve user experience through accurate and timely onboarding of contracts, workflows and deliver improvements in our integrated financial systems with business partners, financial colleagues, and engineers.

• Be responsible for onboarding sold custom contracts into our billing systems
• Comfortable working with legal contracts and have strong attention to detail
• Develop and manage scalable billing and collection processes for complex user agreements and new business operations
• Build scalable and auditable onboarding processes for new and existing users
• Partner with internal systems, global deal management, legal, sales ops, internal audit, go-to-market, engineering and accounting teams to develop and improve processes for contract reviews and to anticipate changing business requirements
• Partner with account managers to solve user inquiries related to onboarding implementation, billing, and collections
• Advocate for the customer to internal stakeholders. Share system feedback and insights to Sales, Product Management, Engineering, Support and Legal on innovation and improvement needed to optimize the Stripe user experience
• Help scope, build, and deliver continuous process improvements that enhance operations

We re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

• 5+ years experience in a client-facing role, ideally customer success, consulting, financial services, account management, or sales experience, preferably working with technical products
• Track record of leading technical conversations and persuading others to take action based on requirements and value provided by solutions
• The ability to be detail oriented, but can visualize the larger impact of a series of transactions
• Strong analytical skills and ability to navigate data and people to find answers
• Strong operating rigor, including organizational and time management skills
• A capability to work well with a wide range of people, both internally and externally, including working with a team of sales and services peers
• Motivation and flexibility to work well in a high-growth environment where things change quickly

• The ability to trace process impacts from situation to end customers & business financial outcomes
• Knowledge of (or experience in) the payments industry
• Demonstrated professional experience using GSuite, Excel and working with large data sets; experience with SQL is a plus
• Demonstrated project management/consulting experience and the ability to work cross-functionally
• A builder s mindset and a willingness to question assumptions and conventional wisdom
• A passion for learning and solving problems via infrastructure and automation