Administrative Assistant

This recruitment will remain open until November 9, 2025. The agency reserves the right to make a hiring decision at any time after the initial screening date on October 16, 2025. It is in the applicant’s best interest to submit materials as soon as possible.

Make a Difference:
Protect Consumers & Join Our Dynamic Team!

The Office of the Insurance Commissioner (OIC) seeks a qualified individual for the Administrative Assistant 3 position. This role is within the Rates, Forms, and Provider Networks (RFPN) Division and is based out of our Tumwater Office.

We are an employer of choice! Here’s why:

• Meaningful work
  :
  Ensure a healthy insurance market & protect Washington consumers.
• Impactful career
  :
  Make a daily difference in the lives of countless Washingtonians.
• Small agency, big opportunities
  :
  Gain a holistic understanding of our mission and build strong relationships with colleagues.
• Diversity, equity, and inclusion: OIC is committed to ensuring that all employees enjoy a respectful, safe, and supportive working environment - by fostering the inclusion of people from all backgrounds, cultures, and attributes.

Are you someone who enjoys helping others and keeping things running smoothly? We’re looking for a friendly, organized, and motivated Administrative Assistant 3 to join our team and support the Provider Network Oversight (PNO) Program.

As the first point of contact for agents, attorneys, consumers, and staff, you’ll play an important role in making sure everyone gets the support they need. You’ll handle a variety of administrative tasks that help our team stay on track and focused on bigger-picture goals.

If you’re someone who enjoys working in a team, staying organized, and making a difference behind the scenes, we’d love to hear from you!

This recruitment may be used to establish a qualified pool of candidates for Administrative Assistant 3 vacancies in the next sixty days.

This is a Washington General Service position. The monthly salary range for this position is $3,925 - $5,271.

• Comprehensive benefits package:
  Health, dental, vision, retirement, paid leave (vacation, sick, etc.) and much more!
• Supportive work environment:
  We value diversity, professional growth, and collaborative atmosphere.
• Wellness programs:
  Invest in your well-being with on-site resources and initiatives.
• Work-life balance:
  Flexible schedules with telework opportunities.
• Public service fulfillment:
  Contribute to a cause that matters and feel the satisfaction of serving the public good.
• Training & Development:
  Continuously learn and grow with tuition reimbursement, Public Service Loan Forgiveness, and other programs.
• Free parking (Tumwater) & Public transportation pass (Thurston County):
  Save on commuting costs.
• And more! Explore our website for additional benefits: https://(Use the "Apply for this Job" box below)..gov

• Provides administrative support and assistance to the PNO program, including issue, case, and complaint tracking. Coordinates, prepares, and arranges meetings as needed.
• Reproduces presentation materials; works with the appropriate staff members to develop and keep all PNO program standards up to date.
• Proactively reviews operating procedures and problems; develops solutions and/or recommendations for process improvements and maintains an up-to-date manual of all work duties.
• Use independent judgement to proactively monitor, review, research and respond to questions submitted to the PNO program electronic mailbox.
• Manages and tracks incoming and outgoing documents submitted to meet issuer compliance plans. Responsible to track, collect, and organize each iteration of enforcement binder through enforcement activity and potential compliance plan.
• Point of contact for agents, attorneys, consumers, and OIC staff regarding the PNO program.
• Manages complaints and referrals in the ORCA cases module from the unit’s receipt to final resolution.
• Trains new employees to use ORCA system and provide support to manage records and responses to ongoing Cases and Provider Networks.
• Works collaboratively with PNO program staff to prepare training for external stakeholders about the unit’s usage of the provider networks…