DSHS ESA Enforcement Technician

DSHS ESA Support Enforcement Technician

If you enjoy working in a fast‑paced, positive team environment, consider this exciting opportunity. The Economic Services Administration (ESA), Division of Child Support (DCS) is currently seeking one Support Enforcement Technician to join our team in the Headquarters Central Services office located in Olympia, WA. As a Support Enforcement Technician (SET), you will utilize multiple computer applications to process child support referrals, post payments to child support cases, and perform research for payment disbursement.

You'll perform these tasks while answering calls that come in through the phone line. Work is assigned weekly but may vary due to volume and frequent reassignments. In order to complete your work accurately and timely you will need critical thinking, attention to detail, and multitasking skills.

This is a full‑time position that requires an in‑office presence and may provide an opportunity for part‑time telework.

• Accesses confidential information only for purposes directly associated with the scope of their employment and administration of the program
• Reviews and responds to incoming information, including imaged correspondence mail, electronic messages, and electronic data fed via interface and case reviews in a timely manner
• Categorizes and images case file documents for electronic retention
• Enters and accurately maintains case data on the electronic Support Enforcement Management System (SEMS)
• Reviews payments and performs research in SEMS for application to the appropriate non‑custodial parent case(s), and contacts employers when additional remittance information is needed
• Refers payments to Support Enforcement Officers (SEO) for additional research or manual distribution when needed
• Processes requests from custodial and non‑custodial parents for direct deposit and DCS cards set‑up
• Ensures SEMS records accurately reflect the documents received and action taken
• Adheres to strict internal controls regarding mail and cash handling, utilizes FMIS to maintain and post receipts accurately to ensure compliance with Federal requirements to process all payments within 24 hours
• Folds, seals, routes, and includes appropriate attachments for outgoing mail generated by SEOs. Utilizes SEMS to prepare legal documents for certified mailing
• Bundles and routes outgoing mail through appropriate channels. Operates complex machinery and programs to image and index documents for electronic retention
• Uses knowledge and independent judgment in assigning documents to electronic files

• Two years of college‑level coursework
  * or two years of customer‑service–related experience
  * in a program or service area involving research, investigation, auditing, reporting, administration, law enforcement, community relations, or a closely related field.
• * Note:
  
  Equivalent education and/or experience may substitute year for year.

• Demonstrate high standards of work attendance and punctuality
• Positively contribute to a diverse and effective team environment
• Ability to remain focused and motivated while performing multiple, repetitive assignments
• Ability to multitask and switch priorities with little notice in a fast‑paced work environment
• Effectively comprehend and relay statutes, departmental regulations, and programs relating to child support
• Ability to provide excellent customer service by communicating timely, consistently, and professionally on a daily basis with a diverse internal and external customer base

A complete application should include:

• Three current professional references
• A current chronological resume

Please reach out to DSHS Recruiter Alex Baclaan laan.gov and reference job number .

The Department of Social and Health Services’ (DSHS) vision that people find human services to shape their own lives requires that we come together with a sense of belonging, common purpose, shared values, and meaningful work. It is crucial to our agency’s vision that you bring a fairness, access, and social justice commitment to your work with DSHS. We strive to support all…