Executive Assistant, Customer Service

Description

The Amazon Customer Service organization is looking for an exceptional Executive Assistant who wants to work in a fast-paced, exciting, and growing team in Seattle, WA. We need someone who is bright and self‑motivated, with a proven history of high performance and the ability to operate under pressure.

As an Executive Assistant, you will support three senior leaders and be responsible for a wide range of critical activities including complex calendar management, tracking key deliverables, coordinating travel and expenses, and organizing team activities and events (such as all team meetings and employee engagement activities). Other responsibilities include, but are not limited to, coordinating meeting agendas, space planning, and ad‑hoc project coordination.

Working in a highly ambiguous environment, you will demonstrate initiative, complete tasks and projects quickly, and proactively take the appropriate action without having to know the total picture. You will learn organizational structures and objectives of the team you support, as well as build a strong internal network. You will apply superior attention to detail, great organizational skills, and the ability to meet tight deadlines and juggle multiple critical requests while maintaining flexibility, a sense of humor, and most importantly, grace under pressure.

Over time, you will build deep and trusting professional relationships with the leaders and their teams, which will blossom into strong partnerships that provide opportunities for special projects with increased responsibility and long‑term career growth.

• Management of complex calendar and scheduling
• Complex domestic and international coordination
• Track and help drive completion of key deliverables and follow‑up on items
• Manage expense report coordination and submission
• Organize, execute and assist with team activities (meeting agendas, all‑team meetings, off‑sites, and team social events)
• Work closely with leadership and other Executive Assistants to provide support to the organization
• Management of team space, including office moves and reconfigurations
• Ability to exercise good judgment in a variety of situations
• Excellent administrative, technical and organizational skills
• Be comfortable with ambiguity and be able to make autonomous decisions without guidance when appropriate
• Be familiar with emerging AI tools and capabilities, and committed to experimenting with and driving opportunities for AI‑based efficiency gains
• Have fun at work and help others do the same!

Here at Amazon, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee‑led affinity groups in over 190 chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences. Amazon's culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

Our team also puts a high value on work‑life balance. Striking a healthy balance between your personal and professional life is crucial to your happiness and success here, which is why we aren't focused on how many hours you spend at work or online. Instead, we're happy to offer a flexible schedule so you can have a more productive and well‑balanced life—both in and outside of work.

Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we're building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better‑rounded professional and enable them to take on more complex tasks in the future.

Customer Service is an organization made up of a diverse suite of functions dedicated to deeply understanding and improving customer experience, globally. We are a team of builders that develop products, services, ideas, and various ways of leveraging data to influence product and service offerings— for almost…