Senior Supervisor Ramp Services

About WFS

Take a huge step in your career and join Worldwide Flight Services. WFS employs over 22,200 of the finest professionals in ground handling across a global network of more than 170 locations and 22 countries on five continents. A career with us opens up a world of opportunities to develop your existing skills, to learn new skills, and to experience working with different customers and cultures with the sole aim of always delivering a world‑class service.

WFS provides a full‑service capability that includes aviation cargo, airline passenger, and aviation ramp services. Our team of people is highly trained, highly skilled, and confident airport service professionals who are supported by local training and development. We are passionate, capable, and always willing to explore new opportunities presented by customers all over the world.

The classification of Supervisor Ramp & Passenger Services includes managing, coordinating and controlling airport activities for both Ramp Services and Passenger Service functions, monitoring the quantity and quality of work performance, directing personnel within the assigned functional area, overseeing and advising on staffing requirements, participating in discipline, coaching, counseling, hiring and termination of subordinates, training subordinates, ensuring compliance with company rules and regulations, company standards and contractual agreements, ensuring budgetary controls and manning requirements.

The position may include responsibility for communication between airport board officials and individual customers with the company. The supervisor proactively monitors the work of assigned employees to ensure that customer satisfaction, safety, security, quality and employee relations meet or exceed standards. The supervisor maintains and controls all required aspects of the operation in accordance with the corporate security program and TSA legislation and ensures that all required company audit requirements are undertaken to maintain continuity and compliance at all times.

Includes the following: loading and unloading of cargo (mail, express, baggage, freight, and company material) on and off aircraft; transporting cargo between terminals and aircraft; ramp transfers of cargo where required; receiving, delivering, and physical handling of freight and company material, export at the designated express docks, mail and baggage in the outbound baggage room; completing forms and messages related to and necessary for the performance of the designated locations of the functions described.

The cleaning and servicing of cabin interiors, including cockpit and lavatories; draining lavatories; checking, handling, assembling, removing and installing passenger service cabin furnishings and supplies; transporting such furnishings and supplies to and from aircraft; assisting in loading, unloading and racking both filled and empty drums; de‑ice aircraft clean aircraft windshields, push‑out/tow aircraft and related guide‑man functions; connect/remove ground power and ground start units;

may be required to clean the exterior of aircraft with specialized cleaning fluids; may be assigned to perform routine cleaning of work areas, ramps and facilities with or without powered equipment; may be assigned to assist in monitoring security of the facility; may be assigned to do routine automotive repair, servicing and cleaning of powered and unpowered equipment.

• Perform all aspects of airport operations, including ticketing transactions, baggage check‑in, issuing boarding passes, and dispatching flights in a safe and timely manner.
• May also be responsible for baggage service functions of filing loss, damage, and pilferage claims.
• Offer efficient and professional customer service and resolve passenger problems as required.
• Coordinate with all departments to ensure operational needs are met, including catering, fueling, and maintenance companies.
• Act as company representative when assigned.
• Report to work on a regular and timely basis.
• Read and interpret documents such as safety rules, operating and maintenance instructions, and…